Customer Success Executive

2 months ago

Edinburgh, United Kingdom AJ Connect Full time

**Business Development Executive**

**Location**: The Meadows, Edinburgh

**Department**: Sales & Account Management

**Type**: Full-Time, Permanent
**Work Set
- up**: Hybrid
**Annual Salary**: £ 30,000-40,000 + benefits + commission (OTE £65,000 achievable)

**About the Client**:AJ Connect is partnering with a a pioneering global technology firm at the forefront of SaaS voucher and gift card technology.

**About the Role**: As a Business Development Executive, you will play a key role in revolutionizing the way businesses sell, driving pre-paid revenue growth, new customer acquisition, and retention. This dynamic and varied role places a strong focus on new business development, customer onboarding, and revenue optimization. As a key member of our multi-disciplinary team in Edinburgh, you will:

- Conduct client interviews and produce compelling case studies.
- Develop in-depth knowledge of our Partner’s platform to provide demos, particularly to businesses in the Hotel, Spa, and Restaurant sectors.
- Communicate effectively at the C-Suite/Senior Management level, identifying and capitalizing on new sales opportunities.
- Respond to and qualify incoming leads, scheduling demos when leads reach a qualified stage.
- Conduct system training sessions for both new and existing clients, particularly within the Hospitality Industry.
- Demonstrate self-motivation, a strong work ethic, and enthusiasm for technology.

**Responsibilities**:
Your responsibilities will include:

- Maintaining clear communication with customers regarding their specific voucher sales needs and assisting with advertising and sales strategies.
- Onboarding and managing new client accounts.
- Conducting outbound prospecting and onboarding of new customers.
- Hosting customer training screen-shares

**Requirements**:
To excel in this role, you should:

- Demonstrate articulate, confident, and polite communication in a professional manner.
- Be highly driven and focused, capable of working independently and taking ownership of targets.
- Exhibit attention to detail and adhere to high standards of customer service quality.
- Possess experience in customer testimonials, case studies, and relevant content writing.
- Be computer literate, with confidence in web, software, and eCommerce technology. (Screen share demos with international clients will be required.)
- Have knowledge of the Hotels, Restaurants, Spa/Beauty, and Leisure sectors.
- Bring a skill set in sales, marketing, and/or possess a technical/commercial qualification bias.

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