Hostel Night Worker

**Job Title**: Hostel Night Worker

**Location**: Loughborough

**Salary**: £23,980.50 per annum

**Job type**: Full time - Permanent

Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community. Our service helps vulnerable people by providing safe and secure accommodation with our staffworking alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

**The Role**

Maintain and protect the security and safety of our premises and service users.

You will provide overnight waking cover to Falcon Support Services which includes supporting adults with complex needs who may be experiencing a range of problems such as:

- Substance Misuse
- Mental Health
- Fleeing domestic violence
- Ex offending

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

Work pattern - 48 hours over 4 days on a 4 on / 4 off rota system - 20:00 - 08:00

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
- Have access to a vehicle for business purposed
- Hold a valid driving licence
- Have business car insurance
- Ability to work in a customer care and quality focused manner
- Ability to deal with difficult situations, aggressive behaviours, and handle conflict appropriately
- Be physically able to respond quickly and effectively in emergency situations
- The ability to undertake general housekeeping tasks
- The ability to understand the needs of people from diverse, cultural, social and racial backgrounds.
- Understand the needs of people who have drug, alcohol, behavioural or mental health issues
- Experience of working in a residential / hostel environment
- Experience of handling confidential information in line with data protection requirements

**Main Responsibilities**
- To take responsibility for completing all required checklists including H&S documents within the timeframe.
- Ensuring Health and Safety checks are completed, including Building Checks, Fire Checks and Water Temperature checks.
- Ensuring high standards of cleanliness are maintained throughout the building.
- Conduct welfare checks as specified during the shift
- Ensure all incidents are logged and managed effectively through to completion.
- Maintaining manual and computerised records
- Answering telephone calls, transferring callers, and taking messages as required.
- To take responsibility for continuous improvement in service delivery and working practices.

**Benefits**
- 28 days holiday (inc bank holidays) rising to 33 days from 01.01.23
- Birthday Leave - an additional day's Birthday leave
- Comprehensive Induction Training Package
- Staff Employee Assistance Programme
- Our Family Flex Scheme (Hours amended to ensure you don't miss out on the important key family events; the first day of school, sports days, nativity plays etc)
- Quarterly full staff team meetings
- Christmas Savings Club
- Staff Wellbeing drop in sessions
- Making a difference to people in need
- Varied work where no day is the same

Please click on the **APPLY** button to send your CV and Cover Letter for this role. Cover letters should be minimum 500 words and not exceed 2 pages.