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Security Officer
2 months ago
**JOB TITLE: Relief Security Officer**
- **JOB REFERENCE 32363**
**REPORTS TO: Security Manager**
**BUSINESS UNIT: Castle Quarter Norwich Shopping Centre**
**Purpose of the job**:Security Officer to maintain a high standard of service delivery in line with Health and Safety Regulations and an outstanding customer experience to all our guests and visitors, staff, and the centre. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant legislation. To provide exceptional support and day to day management of the Castle Quarter Shopping Centre Guest & Visitor as well as all building and car park users Safety, while also ensuing the safety of the onsite team twenty-four hours a day seven days a week. To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.
Ensure that the interests of Mitie, Castle Quarter and their Guests and retailers are fully protected at all times and conduct yourself accordingly as their representative.
**Responsible to**:Soft Services Manager
**External relationships**:Castle Quarter (Centre Management), Suppliers, Retailers, Members of the public, local agencies
**Internal relationships**:Mitie site-based team
**Contract & Location**:Shifts, various covering over a seven-day period, Days/nights within Castle Quarter Shopping Centre
Min. 168 hours per month
40 hours average per working week, due to the four-on-four off shift pattern.
Hourly Rate £10.87
- Assisting with manpower within the Shopping Centre and support Car Parks
- Maintain the standards of the Security for access / egress and visitor regulation
- Ensure standards of dress, safety and presentation are always maintained within the centre's team
**Job overview**
Under the direction of Soft Services Management team
- Assisting the ‘live' operation of the Security Team that manages the essential functions of.
- All common and public areas of the shopping centre
- Castle Quarter emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the Mitie site-based team
- Incidents that affect Castle Quarter and Mitie
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- Castle Quarter building security and safety
- Ensuring all issues are dealt with correctly
- Provide timely and effective communication to all within the business including and up to the Line Manager, Mitie Management and Castle Quarter on.
- Incidents that occur on or effect Castle Quarter
- Update and collate incident information
- Serious incident tracking and management
- Absence & lateness reporting
- Officer misconduct
- Systems Fault reporting
**Main Duties of the Role - Under the supervision / direction of the Security Manager**
- Ensure all incidents are logged and managed effectively through to completion
- Manage the personnel within the Shopping Centre, Control Room and Back of House
- Effectively communicate business issues to the relevant centre departments
- Extensive hazard spotting across the site and escalation of any safety issues to the relevant Manager
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Ensure that complete and updated assignment and procedure Instructions are being followed. Where site or procedure instructions are not being followed, ensure that corrective actions are raised.
- Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the line Manager.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Ensure all information is dealt with in a confidential and professional manner.
- Any other reasonable request from management or client.
- Completion and checking of all accident and Health and Safety reports
- Completion and checking of all accidents / incidents relating to Mitie personnel
- Responsible for providing excellent customer service and address comments/complaints appropriately
**Skills & Knowledge**
- SIA Door Supervisor licence is essential
- First Aid at Work is preferrable
- CCTV licence is preferrable
- Relevant industry experience
- Has the ability to contribute toward a team's operation and can work on own initiative
- Able to communicate effectively and clearly at all levels within the organisation
- A comprehensive working knowledge of all processes and procedures
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
- Excellent report-writing and analytical skills with attention to detail
- Excellent organisational and time management s
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