Practice Receptionist

**JOB TITLE**: RECEPTIONIST/ADMINISTRATOR PLACE OF WORK: BRENTFORD HEALTH CENTRE REPORTS TO: RECEPTION MANAGER/ PRACTICE MANAGER/ ASSISTANT PRACTICE MANAGER The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises, activation/deactivation of health centre alarm system and maintaining security in accordance with practice/health centre protocols Unlock consulting rooms/key safe/MRE cabinets; switch on computers and lights; switch over answerphone and ensure consulting rooms are tidy Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Deal with home visit requests, carefully noting all details Arrange transport to hospital appointments for housebound patients Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Reconcile new patients notes with relevant FP7s and FP8s Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering and monitoring of stationery and other supplies Provision of refreshments for staff and visitors as required, cleaning of utensils and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners. Undertake all mandatory training as required.

**Confidentiality**: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy.

**This will include**: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively r