Digital Workplace Services Lead

3 weeks ago


London, United Kingdom Motability Operations Full time

**About The Role**:
Working within the Technology division of Motability Operations, the Digital Workplace Services Lead is responsible for driving the digital workplace strategy for our offices, employees, and guests. Leading a team of technical experts this role will provide the vision, implementation, and support of digital workplace solutions that provide engaging & productive user experiences in a hybrid working environment.

Working environments span remote working, office-based desks, meeting rooms, conference rooms, and collaboration spaces with office locations in London, Bristol, Edinburgh, and Coalville.

The Digital Workplace Services team will collaborate closely with teams such as IT Service Centre, Infrastructure, Facilities, and Marketing whilst establishing relationships with key stakeholders, customers, and executives.

If you have an eye for detail and a passion for delivering high quality, productivity enabling services that delight end users, then this could be the role for you.

**Key Responsibilities**

**Strategy & Planning**:

- Develop and deliver on the strategic vision for the digital workplace, aligned with organisational objectives.
- Work with stakeholders to define requirements, prioritise initiatives, and create roadmaps.
- Represent Technology within workplace related projects such as new offices, relocations, and refurbishments.
- Understand business requirements, develop options, plan, and implement appropriate solutions.
- Champion user-centric design principles to enhance employee experiences, accessibility, and usability

**Service Delivery, Support, and Change Management**:

- Delivery of digital workplace services, including end-user support, device management, and collaboration tools.
- Ensure timely resolution of incidents and service requests.
- Monitor service performance and implement continuous improvements.
- Lead change initiatives related to digital workplace tools and processes.
- Communicate updates, train users, and manage resistance.

**Technology Management**
- Oversee the deployment, maintenance, and optimisation of digital workplace technologies:

- Conference & Meeting Rooms: Audio Visual, Video Conferencing, Telepresence.
- Technologies: Teams, Surface Pro/Hub, Slack, Creston, HP Laptops, MacBooks etc.
- Desk Solutions: Monitors, Keyboards, Cameras, Connectivity (Laptops, Peripheral etc.)
- Digital Signage Solutions: Office Receptions, Floors, & Common Areas etc.
- Collaborate with IT Service Centre and Infrastructure teams to deliver & support:

- Collaboration Tooling: Microsoft Teams, Slack etc.
- End User Devices: iPhones, Windows Laptops, MacBook Laptops etc.
- Evaluate emerging technologies and recommend suitable solutions.

**Security and Compliance**:

- Ensure digital workplace services comply with security policies and regulations.
- Implement appropriate access controls, encryption, and data protection measures.
- Contribute to security awareness training for employees.

**Supplier Management**:

- Collaborate with suppliers to negotiate contracts, manage budgets, and resolve issues.
- Evaluate supplier performance and recommend changes as needed.

**Metrics and Reporting**:

- Define key performance indicators (KPIs) for digital workplace services.
- Regularly report on service metrics, user satisfaction, and adoption rates.

**Team Leadership**:

- Day to day management and technical leadership of the Digital Workplace Services Team.
- Mentor and foster a team culture of service excellence.
- Identify and put in place any necessary skills & personal development.
- Establish an available onsite presence for ad-hoc and walk-up employee requests.
- Manage conflict with integrity, fairness, and a positive attitude.

**Stakeholder & Executive Management**:

- Building relationships with key stakeholders and executives.
- Establish a reputation of service excellence & reliability.

**About You**:
**Minimum criteria**
- Experience providing team and technical leadership.
- Exceptional customer service, and stakeholder management.
- Excellent communication, interpersonal & presentation skills (oral and written).
- Excellent judgement, decision-making & influencing skills.
- Innovative and solution-focused with strong problem-solving and analytical skills.
- You are curious and keep yourself updated with the latest IT industry trends.
- Demonstrable experience identifying business opportunities to enhance productivity.
- Supplier, contract, and budget management experience.
- Strong technical experience with AV/VC equipment, Telepresence, and collaboration software such as Crestron, Teams, Zoom.

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease


  • Digital Workplace Lead

    2 months ago


    London, United Kingdom Handelsbanken Full time

    Job Introduction The Digital Workplace Lead (Technology) is a newly established role within our UK technology function. By partnering with senior stakeholders across the business they will drive improvements in colleague communications, collaboration and automation through the use of technology. In the first instance this will include the roll-out of...

  • Workplace Champion

    3 days ago


    London, United Kingdom Atlas Workplace Services Full time

    **About The Role**: **Atlas Workplace Services **has an exciting opportunity for a **Office Manager (Workplace Champion) **to join our corporate team working with our Client in London.** This role will be based full time at our client site in Appold Street, London, with plans to move location to Fenchurch Street later this year as well as Monthly visits to...


  • London, United Kingdom OFGEM Full time

    **Details**: **Reference number**: - 350029**Salary**: - £58,520 - £86,547- London £62,700-£86,547 National £58,520-£80,425. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6- Level...


  • London, United Kingdom Public Sector Resourcing Full time

    **Digital Workplace Technology Strategy Lead** **Contract Term: 9 Months** **Contracting Authority: Cabinet Office - GDS** **Location: London, Manchester and Bristol - Hybrid working** **As a Digital Workplace Technology Strategy Lead your main responsibilities will be**: - Set and gain endorsement for a multi year strategy to improve Digital Workplace...


  • London, United Kingdom St Christophers Full time

    M365 Digital Workplace Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: M365 Digital Workplace Lead Department: IT Role: Information Technology (IT) Hours: 36 Hours Per Week Salary Description: £38,204...


  • London, United Kingdom St Christophers Full time

    M365 Digital Workplace LeadWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Job Title: M365 Digital Workplace LeadDepartment: ITRole: Information Technology (IT)Hours: 36 Hours Per WeekSalary Description: £38,204 per...


  • Sydenham, Greater London, United Kingdom St Christophers Full time €38,204

    M365 Digital Workplace Lead All potential candidates should read through the following details of this job with care before making an application. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: M365 Digital...


  • London, UK, United Kingdom Livv Workplace Full time

    ISS, Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Workplace Hospitality Assistant based at a...


  • London, United Kingdom Capgemini Invent Full time

    **At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. **By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the...


  • London, United Kingdom British Transport Police Full time

    **A Digital Workplace Specialist (Digital Productivity Services) is required for a permanent role paying up to £57,291.38 per annum with British Transport Police (BTP).** BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger...

  • Workplace Assistant

    2 months ago


    City of London, United Kingdom Livv Workplace Full time

    ISS is a leading workplace experience and facility management company. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Workplace Assistant to be based at a standout site that is innovative, urban, sustainable, and based near St Paul's in the City of...


  • London, United Kingdom KPMG Full time

    **Job details**: **Location**:London **Capability**:Technology & Engineering **Experience Level**:Manager **Type**:Full Time **Service Line**:EWT Plat Eng & Ops **Contract type**:Permanent **Job description**: **Digital Workplace Product Owner - Collaboration Tools** Are you an expert in digital collaboration and communication tools, how they work and...

  • Workplace Team Lead

    2 weeks ago


    London, United Kingdom ISS Facility Services Full time

    **Workplace Team Lead** **Contract: Banking** **Location: London** **Hours of work: 40** **Contract Type: Permanent** Join our dynamic team as a Workplace Team Lead and play a pivotal role in shaping a vibrant and engaging workplace environment. As a key ambassador of exceptional workplace experiences, you will have the opportunity to drive the customer...


  • London, United Kingdom Workplace Full time

    At Reality Labs, we bring together the brightest cross-disciplinary minds in one place to deliver our mission: build tools that help people feel connected, anytime, anywhere. Developers, researchers, engineers and designers all working together to help build a more expansive - and more inclusive - future for all of us. As a Product Designer, you’ll be...


  • London, United Kingdom Definitive Recruitment Ltd Full time

    **Digital Workplace Consultant / Modern Workplace Consultant** - M365, G-Suite, Google Suite **Description for the Digital Workplace Consultant: - **Working for a well known consultancy you will join the Digital Workplace Team within the Digital Transformation area. Working with clients (Public and private sector) defining, designingand implementing the...


  • London, United Kingdom ISS Facility Services Full time

    **Workplace Design Lead** **Contract: Workplace** **Location: London** **Hours of work: 40** **Contract Type: Permanent** We are currently seeking a Workplace Design Lead to join our team and infuse the ISS UK workplace community with a renewed sense of energy and creativity. As the Workplace Design Lead, you will have the exciting opportunity to...


  • London, United Kingdom ISS Facility Services Full time

    **Workplace Deployment Lead** **Contract: Workplace** **Location: London** **Hours of work: 40** **Contract Type: Permanent** Join our exceptional team as a Workplace Deployment Lead, driving the seamless integration and deployment of Group and UK Workplace Key Enablers and concepts within our vital contracts. As a pivotal member of our dynamic...


  • London, United Kingdom KPMG-UnitedKingdom Full time

    **Job description** KPMG's award-winning Digital Workplace team are responsible for all end user tools which provide the ability to connect, collaborate and communicate. Microsoft is at the heart of our enterprise stack with M365, Teams and a Windows Desktop providing a large portion of the estate. There are several key transformation programmes taking...


  • London, United Kingdom KPMG-UnitedKingdom Full time

    **Job description** KPMG's award-winning Digital Workplace team are responsible for all end user tools which provide the ability to connect, collaborate and communicate. Microsoft is at the heart of our enterprise stack with M365, Teams and a Windows Desktop providing a large portion of the estate. There are several key transformation programmes taking...


  • London, United Kingdom KPMG Full time

    **Job details**: **Location**:Leeds, London, Manchester, Reading, Watford **Capability**:Technology & Engineering **Experience Level**:Senior Manager **Type**:Full Time **Service Line**:EWT Digital Workplc **Contract type**:Permanent **Job description**: **Digital Workplace SharePoint Online Lead** **The role** **Responsibilities** - Maximise...