IT Service Technician 1st Line

**Company Background **

Inspired Online Schools is part of the Inspired Education Group. Inspired is a leading global premium schools group, offering excellence in Kindergarten to Year 13 education to over 70,000 students. Its international network of 80 schools, across 20 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world-class.
Inspired students benefit from this unique global connectivity, in schools that are anchored in their local community. With a holistic curriculum focused on the three pillars of academic excellence, sport, and performing arts, the unique individuality of every student is unlocked, giving Inspired students transformative opportunities to achieve their full potential and to flourish.
** Why You Should Join Inspired Education **
- Great care is taken when selecting new Inspired team members. We believe true excellence in education is only achieved through an inspiring and passionate team with exceptional talents and who are dedicated to supporting our schools to recruit and retain students by sustaining happy and motivational learning environments, filled with students who can stand tall and make their mark anywhere in the world as global citizens of tomorrow.
- Specialist knowledge, excellent qualifications, and an outstanding reputation, are a few of the core values we look for when recruiting Inspired staff. Our proficient global team promotes wide-ranging educational and operational management expertise to share best practice across the Inspired Group.

**Job Description**
**Job Title**: IT Service Technician 1st Line
**Accountable to**:  IT Service Manager
**Overview**: Inspired Online Schools requires an IT Support Technician based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 400 remote employees remotely as well as 7,000 students whilst also being involved in a variety of other IT-related tasks.
**Core duties: **
- Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
- IT asset administration
- IT Hardware setup and maintenance
- Support 400 employees remotely and 7,000 students remotely
- Support a variety of software packages such as Microsoft 365 and Adobe Connect.
- Strong knowledge of Microsoft 365 including the ability to troubleshoot
- Escalate and liaise support queries with internal Inspired IT or with external third-party companies

**Core skills: **
- Previous experience providing IT support (essential)
- Windows 10/ 11
- Microsoft Office 365
- Able to troubleshoot and resolve problems methodically and logically
- Good administration/clerical skills for updating records
- Empathise with user frustrations; capable of dealing with people in a calm, effective manner
- Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
- Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.