Medical Receptionist

Littlefield Surgery is a busy health centre currently recruiting for a part time Medical Receptionist on a 30 hour contract on a permanent basis, to work with our supportive team of admin, clinical and managerial staff.

Job title: Medical Receptionist

Reports to: Reception Supervisor

**Key Areas of Responsibility**
- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
- To ensure all telephone calls are managed appropriately
- To act as first point of contact for anyone accessing the practice for advice, information or support
- To ensure that repeat scripts are generated accurately and efficiently, within the 48 hours specified by the practice
- To support the GP’s and Nurses in providing care
- _General Duties and Responsibilities_
- Check the Reception Diary daily for variations in staff cover._
- Greet patients at reception, note their arrival and deal with any query or request as appropriate.
- Manage the flow of patients at the desk and in the waiting room
- Respond to all queries and requests for assistance from patients, doctors and other visitors.
- Basic patient triage
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Receive specimens from patients ensuring all their details have been recorded whilst following the practice Health and Safety policy.
- Support and assist the Doctors during surgery times as required.
- Liaise with secondary care providers and arrange transport as necessary.
- Deal with repeat prescription requests and handover including Chemists requests
- Obtain all of the necessary documentation for the registration of new patients.
- Assist patients with registration information and paperwork.
- File all patient information in electronic record and/or paper records.
- Maintain patient electronic medical record and access information when required.
- Print any paperwork for doctors or patients as necessary.
- Liaise with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors, etc as required. Maintain and encourage adequate security measures
- Maintain the Health and Safety of all staff, patients and visitors.
- Watch for and report to the Manager on behalf of the partners any matters affecting safety or security.
- Writing and dispatching routine and recall letters
- Answering general queries by telephone
- Photocopying documents
- Obtaining information from the computer
- Maintaining records, filing systems and computer files
- Assisting Operational Manager and Reception Supervisor as necessary
- Open and distribute the Practice post.
- Manage daily outgoing post.
- Ensure reception admin office and printers are stocked with the necessary paper and forms to enable receptionists to work without interruption.
- Check practice stationery and request reordering of supplies where necessary.
- Photocopy notes and other information
- Change details in records
- Any other duties as requested by the Doctors, Practice Manager or Senior Receptionist.
- **Management of Appointment System**_
- Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
- Book appointments and recalls, ensuring sufficient information are recorded to retrieve medical records.
- Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
- **Operating of Telephone System**_
- Receive and make calls as required. Divert and take messages as appropriate
- Ensure that system is operational at the beginning of each day and that any other telephone operations you are responsible for are undertaken.
- Deal with telephone queries/requests from patients, and act as liaison with the Doctors as necessary.
- Divert phones on and off the answer system at the beginning and at the end of the end of the day
- **Management of Repeat Prescriptions**_
- Receive and process patient requests for authorised repeat prescriptions.
- Attain signatures for prescriptions issues
- Provide the point of contact for patients and outside agencies with enquiries relating to repeat prescriptions
- Highlight problems and queries regarding repeat prescriptions and assist clinical team with resolving issues
- Check and maintain records of prescriptions issued
- Distribute prescriptions to relevant collection point and liaise with chemists as required.
- **Data Protection and Confidentiality Issues**_
- To ensure that when accessing data relating to patients, the information obtained and used is registered appropriately under Data Protection Act.
- To ensure that all information held centrally by the practice relating to the patient’s health, medical treatment, personal details and registration details remains confidential to the practice and patient.
- To ensure that all requests for medical informa