Chauffeur Support Representative

4 days ago


London, United Kingdom Wheely Full time

Wheely is a Swiss-founded British luxury services company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.

Over the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring.

We are entering the world's megacities one at a time—having started with London, Paris, Moscow, and Dubai. We are a Series B scale-up, and have raised $28 million to date.

**Job Summary**:
We are seeking a highly motivated Chauffeur Support Representative with strong communication and interpersonal skills to be part of an international team.

This is a starting point for anyone who wants to start a career in a high-growth start-up company and, most importantly, you will have the opportunity to progress into more strategic projects to improve how we operate and remove inefficiencies.

**Responsibilities**:

- Resolve the chauffeur's queries and issues in a timely and effective manner
- Provide a high level of customer service to chauffeurs both in person and digitally
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with an international team to identify and implement process improvements
- Keep up-to-date with product and service knowledge to provide accurate information to chauffeurs

**Requirements**:

- You **love helping people** therefore experience in customer support or customer-facing role is essential
- You live and breathe **luxury** - A high degree of professionalism and customer service oriented
- You will be dealing with a **multicultural** team and chauffeurs, so strong communication and interpersonal skills are key
- Excellent organisational skills and **attention to detail **as you would be managing multiple tasks within the day
- Comfortable with using basic tech tools and software
- This job is based in our London Wheely Academy in Syon Park and you have to be able to commute five (5) days a week

**What we offer**:

- Shares - You will be a co-owner
- Private health, life and critical illness insurance
- Continuous career progression through a generous scheme
- Lunch allowance
- Top-notch equipment
- Enjoy free rides with our highly trained chauffeurs

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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