Empty Homes Supervisor

3 weeks ago

Basingstoke, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re recruiting for an Empty Homes Supervisor contractually based out of Basingstoke, covering the North Hampshire area. This is a full time, permanent role, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working. As well as a competitive salary, you could benefit from:

- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Annual discretionary bonus
- A generous contributory pension
- Private medical insurance
- Electric car scheme
- Discounts portal to save money on various products and services, including holidays, shopping and cinema

**Here’s the facts about the role**:
As an Empty Homes Supervisor, you’ll line manage a team of multi-disciplined trades staff, making sure they deliver a first-class, value for money repairs and maintenance service. You’ll ensure that all works carried out are completed to a high standard and within agreed service level agreements (SLAs). You’ll do this by regular work in progress and post-work inspections. You’ll conduct regular 1-1’s/90-day reviews for your team, making sure any training needs are identified and that they remain fully skilled to carry out their roles.

With your focus on delivering a great customer experience, you’ll work with your team to ensure an exceptional level of quality assurance is provided. But, when on the occasions where complaints are made, a full investigation is carried out to resolve matters quickly. You’ll be tasked with making sure the right action is taken to reduce complaints in future, the quality of the works improves, and customer satisfaction increases. You’ll also be responsible for making sure that all works are carried out in line with best value. Taking full responsibility for the costs within your team.

You’ll have a strong technical background of providing a maintenance and repairs service within a supervisory/senior position. It’d be a _huge_ advantage if you have existing knowledge and experience of voids processes within the social housing sector. You’ll be a strong leader with a track record of successfully managing a team. And be a confident communicator who remains professional and calm under pressure. To succeed, you’ll be results driven to meet/exceed targets and continually improve our service.

You’ll need your own vehicle to work from our various locations, sites and properties, as a van is not included in this role.

**Interviews are due to take place on 23 May, at our Basingstoke office.

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