Ssr Desktop Support
4 weeks ago
**_ Responsibilities: _**
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
Change Management/ Implementation:
- Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.
Patch and Security Management:
Configuration Management:
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design:
Quality:
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
Project Management:
- Participate in customer and internal projects, including transformation.
- Customer Relationship Management:
- Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork:
- Work as part of a team, which may be virtual and/or global.
**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.
**_ Knowledge and Skills: _**
Typical skills include:
- (developing) understanding of technology in direct responsibility.
- (developing) General understanding of related technologies.
- (developing) Customer Service.
- (developing) Project Management.
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