Current jobs related to Public Liaison Officer - Newcastle upon Tyne - Driver and Vehicle Standards Agency

  • Liaison Officer

    3 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    An exciting opportunity has arisen for a Liaison officer to work within the Cost Recovery Team in Overseas Healthcare Services. Working as part of Overseas Healthcare Services within Citizen Services, the Liaison Officer is an integral part of our process to focus on the promotion, analysis, and support of Cost Recovery for chargeable patients. **What do...

  • Liaison Officer

    3 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    An exciting opportunity has arisen for a Liaison officer to work within the Cost Recovery Team in Overseas Healthcare Services. Working as part of Overseas Healthcare Services within Citizen Services, the Liaison Officer is an integral part of our process to focus on the promotion, analysis, and support of Cost Recovery for chargeable patients. What do we...

  • Building Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Anglian Home Improvements Full time

    An exciting opportunity has arisen to join Anglian Home Improvements, a leading commercial building contractor specializing in supplying replacement UPVC Windows, doors, and wall insulation (EWI) into social housing and public sector clients. The Resident Liaison Officer or Tenant Liaison Officer role, reporting to the Contracts Manager, plays a crucial part...

  • Building Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Anglian Home Improvements Full time

    An exciting opportunity has arisen to join Anglian Home Improvements, a leading commercial building contractor specializing in supplying replacement UPVC Windows, doors, and wall insulation (EWI) into social housing and public sector clients. The Resident Liaison Officer or Tenant Liaison Officer role, reporting to the Contracts Manager, plays a crucial part...

  • Stakeholder and Public Liaison Officer

    3 months ago

    Tyne and Wear, United Kingdom Corepeople Full time

    Stakeholder and Public Liaison Officer required for a brand new role based in central Newcastle. This is a full-time, permanent role. The Role The key purpose of this role is to be the first point of contact for members of the public and any key stakeholders that may be impacted by ongoing construction work and deliver a high level of customer service,...

  • Site Liaison Officer

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the Role As a Site Liaison Officer, you will be our key contact between Site Managers on new build housing developments and our back office. Reporting to our Installation and QC Manager in Scotland, you will carry out all site liaison activities, ensuring seamless communication and collaboration between our teams. Key Responsibilities: * Develop...

  • Site Liaison Officer

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the Role As a Site Liaison Officer, you will be our key contact between Site Managers on new build housing developments and our back office. Reporting to our Installation and QC Manager in Scotland, you will carry out all site liaison activities, ensuring seamless communication and collaboration between our teams. Key Responsibilities: * Develop...

  • Site Liaison Officer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleAs a Site Liaison Officer, you will be our key contact between Site Managers on new build housing developments and our back office.Reporting to our Installation and QC Manager in Scotland, you will carry out all site liaison activities, ensuring seamless communication and collaboration between our teams.Key Responsibilities:* Develop and...

  • Site Liaison Officer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleAs a Site Liaison Officer, you will be our key contact between Site Managers on new build housing developments and our back office.Reporting to our Installation and QC Manager in Scotland, you will carry out all site liaison activities, ensuring seamless communication and collaboration between our teams.Key Responsibilities:* Develop and...

  • Resident Liaison Officer

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wates Full time

    **Job Summary**We are seeking a highly skilled Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. As a key member of our team, you will be responsible for ensuring a safe and secure environment for our residents.**Key Responsibilities****Programme Management**: Collaborate with the lead supervisor to...

  • Resident Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wates Full time

    **Job Summary**We are seeking a highly skilled Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. As a key member of our team, you will be responsible for ensuring a safe and secure environment for our residents.**Key Responsibilities****Programme Management**: Collaborate with the lead supervisor to...

  • Site Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleWe are seeking a highly organized and communicative Site Liaison Officer to join our team at Eco2Solar. As a key contact between Site Managers and our back office, you will play a crucial role in ensuring seamless communication and collaboration on new build housing developments.Key Responsibilities:Act as the primary point of contact between...

  • Site Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleWe are seeking a highly organized and communicative Site Liaison Officer to join our team at Eco2Solar. As a key contact between Site Managers and our back office, you will play a crucial role in ensuring seamless communication and collaboration on new build housing developments.Key Responsibilities:Act as the primary point of contact between...

  • Resident Liaison Officer

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Anglian Home Improvements Full time

    Job Description**Job Title:** Resident Liaison Officer**Job Summary:** We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Anglian Home Improvements. As a key member of our commercial division, you will play a vital role in ensuring customer satisfaction and resolving issues in a timely manner.Key...

  • Site Liaison Officer

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleWe are seeking a skilled Site Liaison Officer to join our team at Eco2Solar. As a key contact between Site Managers and our back office, you will play a crucial role in ensuring seamless communication and collaboration on new build housing developments.Key Responsibilities:Establish and maintain strong relationships with Site Managers and other...

  • Site Liaison Officer

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Eco2Solar Full time

    About the RoleWe are seeking a skilled Site Liaison Officer to join our team at Eco2Solar. As a key contact between Site Managers and our back office, you will play a crucial role in ensuring seamless communication and collaboration on new build housing developments.Key Responsibilities:Establish and maintain strong relationships with Site Managers and other...

  • Client Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleNigel Wright Group is seeking a highly organized and detail-oriented Client Liaison Officer to support our Accountancy Practice. As a key member of our team, you will play a vital role in ensuring the smooth operation of our business.Key ResponsibilitiesProvide exceptional customer service to clients, responding to their inquiries and resolving...

  • Client Liaison Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleNigel Wright Group is seeking a highly organized and detail-oriented Client Liaison Officer to support our Accountancy Practice. As a key member of our team, you will play a vital role in ensuring the smooth operation of our business.Key ResponsibilitiesProvide exceptional customer service to clients, responding to their inquiries and resolving...

  • Resident Liaison Officer

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Wates Full time

    Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region.  You will ideally be living within the Newcastle area as this role will require you to go to the office but with travel around the surrounding areas too. The key focus for this role will be to liaise with...

  • Resident Liaison Officer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wates Full time

    We are seeking a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. This role will require you to be based in the Newcastle area, with travel to surrounding areas.The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure...

Public Liaison Officer

4 months ago

Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 340262**Salary**:

- £23,847**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DVSA - Corporate Affairs**Type of role**:

- Administration / Corporate Support
- Contact Centre
- Customer Insight**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Newcastle-upon-Tyne, Nottingham, SwanseaAbout the job

**Job summary**:
Are you a focussed individual who loves to produce top quality work?

Do you have exceptional time management skills?

Is great customer service important to you?

If so, this is an exciting and varied opportunity, that will allow you to manage your own workload and work collaboratively with a variety of people, we'd love to hear from you

**Job description**:
They will gather information from our Testing And Registration System (TARS) to recommend payments for and process out of pocket expense claims within our guidelines, before writing to customers to notify them of the outcome, keeping the claims log up to date throughout.

The post holder will take part in team meetings and contribute to the staff engagement plan where possible; working closely with colleagues in a team environment to ensure that a consistent level of service is delivered, looking for continuous improvement opportunities. You may also be asked to perform additional tasks on an ad-hoc basis, such as collating and producing information for management.
- Responsibilities include, but are not limited to;_
- Draft replies to customer complaints and enquiries; making effective decisions and taking any appropriate action. Ensure the message and quality of the response is correct, taking on board any changes or feedback from managers.
- Adopt Clear DVSA values in written correspondence to ensure clear, concise and easily understandable responses are provided to customers.
- Liaise with colleagues from Corporate Office and Operational staff where necessary, identifying and avoiding reasons for escalations/ICA referral, and help to achieve the target of responding to 90% of correspondence within 10 working days.

**Person specification**:

- Excellent verbal and written communication skills are pivotal to this role to assist with the providing of guidance and robust recommendations to customers.
- Your exceptional engagement and relationship building skills will enable you to influence and challenge, but also support the work of the rest of the team when necessary.
- You have exceptional decision-making skills and are able to quickly provide feedback based on evidence presented.
- You have effective planning, organising and time management skills.
- You have the ability to manage and filter your workflow, as well as organise and prioritise workload to maximise productivity.
- You are someone who is passionate about delivering great customer service, you will be keen to contribute to the continual development and enhancement of the service provided.

**Additional Information**

The role may require travel to the other main DVSA administrative sites for team meetings, training and cooperative working where required.

For this role you will be attached to one of our core locations in Nottingham, Newcastle, Bristol or Swansea where presence at one of these sites will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work. DfT workplace attendance expectations were updated in recruitment campaigns on 17 November 2023.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

Visit the Department for Transport careers website to read more about the great opportunities and benefits of working at DVSA.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Making Effective Decisions
- Delivering at Pace
- Managing a Quality Service

**Benefits**:

- An environment with flexible working options where we encourage a great work-life balance
- Exceptional pension with an employer contribut