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Compliance Monitoring Officer
4 months ago
**Who are Diligenta?**
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**The Opportunity**
Due to continual growth our Compliance and Governance function is now looking for a Compliance Monitoring Officer to join us on this exciting journey. This involves conducting reviews on Diligenta’s compliance with regulatory requirements, including Conduct Risk, and achievement of TCF & Consumer Duty compliant outcomes.
**You’ll be**:
- Undertaking allocated Compliance Monitoring assignments under minimum supervision to the required timescales and quality and in accordance with Diligenta’s Compliance Monitoring Methodology.
- Agreeing appropriate and cost-effective remedial management actions with relevant colleagues to address reported findings and, therefore, to meet regulatory obligations and deliver TCF compliant customer outcomes.
- Tracking and reporting progress on remedial actions
- Establishing and continuously developing formal/informal communication networks and effective working relationships with key internal and external stakeholders
- Contributing positive ideas and experience to enhance the Compliance Monitoring methodology and professional working practices
- Act as an effective ambassador for the function, promoting a positive image of Compliance within Diligenta and with clients
- Have a good understanding of the regulated environment, including awareness of FCA (particularly Conduct Risk, TCF, Vulnerable Customers & Consumer Duty), DPA and AML requirements and other regulations relating to UK life and pensions business (e.g., HMRC and tpr)
- Understand business and how to develop a deep understanding of its needs, stakeholders and processes to ensure robust compliance
- Can demonstrate strong influence skills and communication to develop connections across business units
- Demonstrate examples of developing solutions and then implementing and monitoring them
**The Perks**
- 25 days holidays + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme membership
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
- Access to our Confidential Helpline is available to be used by you and your family
- Develop your career through a wider global organisation of the TCS family
Job Reference: DGENTA01342