Travel Claims Handler

2 weeks ago


Preston, United Kingdom Davies Full time

**Travel Claims Handler - 37.5 hours Monday - Sunday**

**Previous Customer Service experience - Hybrid following probation based in Preston**

**#indhp**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking to recruit exceptional Claims Handlers to join our growing Claims team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

**What will your day look like**:

- Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
- Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Prioritising and reviewing diaries in a timely manner
- Issuing payments to policyholders and suppliers for settlements
- Contributing to team, division and wider business growth and development

INDHP

**Abilities And Knowledge**:
Your professional and amiable approach.
- You want to find solutions and help customers through their claims effectively
- You know your way around the computer and can use MS Word, Excel and Outlook with ease
- You can work with pace when called to whilst remaining effective, you enjoy the challenge
- You pride yourself on your customer care, empathy and attention to detail

**A bit about Davies**:
We are a global team of more than 8,000 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee stock ownership plan
- Free parking
- Health & wellbeing programme
- Referral programme
- Work from home

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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