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Fnol Inbound Agent

4 months ago

Manchester, United Kingdom Collision Response Centre Full time

**Job description**

We are a claims management company with high energy, fun and engagement. Based in a prime location in Manchester, inspiring and supporting our teams is central to success.

We provide an innovative claims experience tailored to the specific needs of each client after their motor vehicle accident. Our goal is to help driver’s find the right solution for them after an accident, to get them back on the road as soon as possible with mínimal fuss.

**About the role**

Reporting to the Team Leader this role is required to convert warm inbound telephone and web leads into sales opportunities. You'll achieve this through enhanced sales and customer experience skills that ensure the customer is provided with a personalised solution that meets their needs.

The role will sit alongside a team of other agents and have the support of a Team Lead and a Training Manager.

**You will**
- Handle incoming calls and/or web leads and convert into sales opportunities
- Making necessary calls backs and follow up calls to convert sales
- Deliver a high level of customer experience through a consultative and solution focussed sales approach
- Ensure accurate data is captured on every opportunity in line with company processes
- Provide customers with accurate information and guidance at all times

**You will have**
- Demonstrable experience in a telephone based sales role
- Ability to showcase a consultative sales approach
- Proven experience of achieving multiple sales based KPI’s
- An eye for detail and effective record keeping
- Excellent time and task management
- A passion for helping others and delivering excellent customer service. The ability to show empathy & understanding
- Willingness to work in a global team
- A willingness to learn, develop and grow within your role
- Knowledge of the insurance, credit hire, and motor vehicle hire industry is highly desirable but not essential
- High level of professional customer service & empathy

**This position requires you to be flexible to work a rotating 3 evening roster**

**Salary**: From £25,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Referral programme

Schedule:

- 10 hour shift
- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: FNOL Agent 1

**Salary**: £15,751.94-£25,500.00 per year

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Manchester, M22 5TG: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person