Head of Customer Experiencee

1 month ago


Chichester, United Kingdom AdMore Recruitment Limited Full time

**Head of Customer Experience**
**Chichester -£60k**
**Leisure**

Are you an entrepreneurial, forward thinking leader? Do you have experience working in the Leisure or Hospitality industry? Do you want to develop your career and work for an organisation going through a huge period of growth and transformational change?

This role is perfect for an enthusiastic and ambitious Customer Experience Manager to lead the customer journey, customer feedback, deliver fantastic service while being proactive with insight reporting and leading continuous improvement.

**What will this role Head of Customer Experience involve?**
Lead and deliver a high service culture and build on the company's great reputation
Working with operations team to uphold exceptional service through each stage of the customer journey
Deal with customer feedback promptly and effectively find solutions
Running, evaluating and refining all customer touch points
Contributing to the wider success of the business

**What skills/qualities will you need for this role?**
- Excellent Communication skills
- Ability to travel
- Strong Commercial and Business Acumen
- Excellent project management skills
- Degree calibre

**Job Types**: Permanent, Full-time

**Salary**: £55,000.00-£60,000.00 per year

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chichester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 16201


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