Bioinformatic Technical Support Engineer

3 weeks ago


Cambridgeshire, United Kingdom Hyper Recruitment Solutions Ltd Full time

We are currently looking for a Bioinformatic Technical Support Engineer to join a leading Digital Health company based in the Cambridgeshire area. As the Bioinformatic Technical Support Engineer you will be responsible for providing support to existingglobal customers by way of technical resolutions and product guidance. You will lead technical calls with customers while troubleshooting issues and collaborate with internal teams to find technical resolutions.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the Bioinformatic Technical Support Engineer will be varied however the key duties and responsibilities are as follows:
1. Lead technical calls with Customers, explaining and translating technical information.
2. Create JIRA tickets to describe bugs for escalation to the development team, ensuring resolution within specified time-scales.
3. Act as one of the primary points of contact for technical customer support issues.
4. Capture feedback on performance and customer satisfaction to facilitate the continuous improvement of products.
ROLE REQUIREMENTS:
1. BSc in field relating to Biology, Genetics/Genomics or Molecular Biology.
2. Experience using Python.
3. Knowledge of Genetics/Genomics.
Key Words: Bioinformatics, Bioinformatician, Genomics, Genetics, MSc, Python, Customer, Support, Technical



  • Hinxton, Cambridgeshire, United Kingdom EMBL-EBI Full time

    We are seeking a highly proficient and motivated macOS Specialist who is a team player with a proven background in supporting users of a heterogeneous network and IT infrastructure, to join the Service Desk team at the European Bioinformatics Institute (EMBL-EBI).For a complete understanding of this opportunity, and what will be required to be a successful...


  • South Cambridgeshire, Cambridgeshire, United Kingdom Polytec Personnel Ltd Full time

    Permanent Hours: 8am until 4:30pm (Monday to Friday) Polytec are looking for a Customer Support Engineer to join the technical support team of our client based just north of Cambridge. Traveling may be required for this role so you will need to have a full UK driving licence with own transport. Provide high quality technical support across the whole...


  • Cambridge, Cambridgeshire, United Kingdom SoCode Limited Full time

    Technical Support Engineer | 40-50K | Hybrid | Cambridge Our client is a leading provider of innovative solutions within the inkjet industry. Their cutting-edge technology and commitment to excellence have positioned us as a key player in the market. They specialize in delivering high-quality printing solutions to our diverse clientele worldwide. Position...


  • Peterborough, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full time

    Sales Support Engineer (Food) Salary: Highly Competitive Salary + Private Healthcare + Life Assurance + Company Benefits. Are you a Sales Engineer looking for the opportunity to join a globally recognised company with industry leading products who work on a variety of ground breaking projects? On offer is this excellent sales support role with progression...


  • Peterborough, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full time

    Sales Support Engineer (Food) Salary: Highly Competitive Salary + Private Healthcare + Life Assurance + Company Benefits. Are you a Sales Engineer looking for the opportunity to join a globally recognised company with industry leading products who work on a variety of ground breaking projects? On offer is this excellent sales support role with progression...


  • Peterborough, Cambridgeshire, United Kingdom Technical Futures Ltd Full time

    A Sales Engineer with a strong technical understanding encompassing RF and/or Electronics and with excellent customer facing skills, will join the small sales team of a leading player in the radar product market. International travel is a key part of this role to generate new markets. You may be a recent Electronics graduate with an interest in Sales, an...


  • cambridgeshire, United Kingdom JR United Kingdom Remote Work Freelance Full time

    Technical Support SpecialistThe exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of...


  • Cambridge, Cambridgeshire, United Kingdom myGwork Full time

    About AstraZeneca This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. In this role, you will form part of a Bioinformatics team, working at the cutting edge of research and development to create novel bioinformatics pipelines for biologics engineering, customising NGS workflows, integrating ML...

  • Technical Support

    4 days ago


    Cambridge, Cambridgeshire, United Kingdom Exact Sourcing Limited Full time

    Our client in Cambridge is looking for a Technical Support Engineer to support their in house application. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support. The role will see you develop your skills within...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support Specialist The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support SpecialistThe exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support SpecialistThe exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support Specialist The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support Specialist The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of...


  • Cambridgeshire, United Kingdom Oho Group Ltd Full time

    Technical Support SpecialistThe exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a single point of...


  • Cambridge, Cambridgeshire, United Kingdom myGwork Full time

    About AstraZeneca This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. In this role, you will form part of a Bioinformatics team, working at the cutting edge of research and development to create novel bioinformatics pipelines for biologics engineering, customising NGS workflows, integrating ML...


  • Cambridge, Cambridgeshire, United Kingdom Newton Colmore Consulting Ltd Full time

    Newton Colmore is working with an AI Drug Discovery company, and we are assisting them with their search for a bioinformatician to join their research team in Cambridge, MA. Because we are searching for a bioinformatician with highly specific skills, the role is open on seniority, and we are considering scientists that have recently finished a PhD, all the...


  • Cambridge, Cambridgeshire, United Kingdom Cognizant Full time

    Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service...


  • Cambridge, Cambridgeshire, United Kingdom Cognizant Full time

    Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service...


  • Cambridge, Cambridgeshire, United Kingdom Redline Group Ltd Full time

    An exciting new opportunity for a Customer Support Engineer has arisen with our client in Cambridgeshire. As the Customer Support Engineer in Cambridgeshire, you will support the company's products in the field and to commission systems worldwide. Requirements for the Customer Support Engineer in Cambridgeshire HNC or above in Electrical/Electronic or...