Helpdesk Administrator
2 weeks ago
**General information**:
**City/town**:
- Lanarkshire, North Lanarkshire, South Lanarkshire**Job field**:
- Other Operations**External closing date**:
- Friday, June 2, 2023**Type of contract**:
- Permanent**ID**:
- 2731**Description and requirements**:
We are looking for a Helpdesk Administrator to join our building services team in Eurocentral, Scotland.
Working as a Helpdesk Administrator you will reporting to the Helpdesk Supervisor and will be responsible for the delivery and administration of the helpdesk.
The Helpdesk Administrator’s main responsibilities are:
- Producing quotes from recommendations made by Supply Chain and Engineers to forward on to clients for authorisation.
- Generating weekly reports for the Business Support Manager.
- Allocating Order Numbers to directly employed staff and/or Supply Chain.
- Chasing Subcontractor reports.
- Raising orders through our in-house accounting package
- Tracking compliance with attendance SLA’s, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary
**We are looking for**:
- Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system
- Good communication skills
- Good organisation skills
- Experience of working directly with client representatives
- Good computer skills including use of Microsoft Office, in particular be at an intermediate level
- Capacity to meet tight deadlines
**Equal opportunities**
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
**Flexible working**
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
**Reasonable adjustments**
**More information about the role**
**Closing date
