International Benefits Change Lead

7 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
The Human Resources function at JPMorgan Chase is shifting to a product-driven way of working. You will be making this change so that we are fully organized around our customers to deliver personalized experiences throughout an employee or manager journey. This shift is a change in the way we organize and prioritize the work that needs to get done to ensure a higher quality output for our customers. Our intention is to create and deliver products that our customers love and that work for our businesses.

The HR Change Management team plays a pivotal role as we transition to this new way of working - so it’s an exciting time to join the team. We sit within each of the Product teams and are responsible for ensuring the organization is ready for changes impacting our customers’ experiences across all aspects of their career journey.

We partner with Product Teams to understand customers’ existing experiences and the business problems and desired outcomes that underpin changes and enhancements the teams are working on. They conduct change impact assessments, build change strategies, socialize plans with key senior leaders, partner with other Change and Readiness resources to implement plans - tracking key metrics and success along the way.

**About you**:

- You're passionate about creating innovative, holistic customer experiences
- You're excited by new challenges and energized by working in a collaborative, team-based environment
- You’re a creative problem solver who strives to simplify the complex
- You understand design thinking and UX best practices and are a true advocate for the customer
- You're a relationship builder and influencer who knows how to bring alignment across teams
- You have strong execution skills and are extremely detail-oriented
- You’re comfortable owning a complex agenda and engaging with multiple internal and external partners

**Job responsibilities**:

- Work closely with product leads and other members of Change Management team to understand, prioritize, and implement strategic changes to our HR products and services
- Partner with stakeholders to develop and define customer and business success metrics
- Lead and develop comprehensive change impact assessments and strategic change management plans (e.g., communications, training, knowledge articles, procedures) to ensure end user readiness
- Actively consider the impact of functionality changes on all end users (e.g., recruiters, leaders, managers, employees, HR specialists/generalists) and building readiness strategies to support various stakeholders
- Partner and knowledge-share cross-product to ensure gaps are prevented and readiness plans are designed at a strategic-level first and task-level second
- Provide content and messaging direction to other enabling partners (e.g., HR Communications, Learning, Digital Content Management) and validate through system testing
- Lead adoption plan of both global and regional initiatives, stay connected with digital champions to streamline issues escalation and education of support channel mechanism

**Required Qualifications, Skills and Capabilities**:

- Excellent written and verbal communication skills and experience sharing rationale for approach/decisions to partners and stakeholders
- Approach projects with an employee readiness mindset, considering the impact on all end users (e.g., leaders, managers, employees, HR specialists/generalists)
- Independently develops creative approaches and frameworks to solve issues and “connect dots;” suggests sound, realistic solutions based on individual analyses
- Ability to toggle between strategic and tactical/execution levels on readiness work
- Highly organized and able to deliver flawless execution while having flexibility to adjust and course-correct as needed
- Able to drive ideas through data visualization and executive presentation development
- Very thorough in approach; notes unusual outcomes and proactively investigates underlying drivers; develops new hypotheses and analytical approaches to challenge and improve thinking
- Accurately forecasts timelines and creates workplan with some manager input; highly efficient in execution; stays effective under tight time constraints
- Helps maintain team morale even under pressure; prioritizes team concerns over individual concerns
- Proficient in Excel, Word, and PowerPoint;
**Preferred Qualifications, Skills and Capabilities**:

- Sharepoint, Tableau, MS Project, JIRA, and Visio is a plus

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the

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