Temporary Customer Advice Officer 498728

3 weeks ago


Bradford, United Kingdom Bradford Metropolitan District Council Full time

**Department of Place**

**Neighbourhood and Customer Services**

**Customer Advice Officer**

**Band 5/7: £21,189 to £26,845**

**3 x 37 hours per week**

**Temporary until 31st March 2024**

**Hybrid (but the Corporate Contact Centre team are currently Based at Britannia House).**

If you enjoy dealing with people from a variety of backgrounds and cultures, are committed to providing a high standard of customer service and thrive in a challenging and busy environment you may be the person we are looking for.

Customer Advice Officers are required to work flexibly across the Council’s, telephone and electronic contact teams, however the focus for this role is dealing with enquiries about the Clean Air Zone.

You will receive training to answer enquiries from customers on a wide range of issues relating to the Clean Air Zone.

**You must**:

- Have 12 months’ recent experience of working in a busy Customer Services environment
- Be able to demonstrate an understanding of the concepts of customer care in a busy and demanding environment.
- Be able to communicate with a wide variety of customers at all levels of the business and manage their individual needs and expectations.

***

**Closing Date: 20th January 2023



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