Helpdesk Administrator

4 months ago

Telford, United Kingdom Corb Limited Full time

**We have a fantastic opportunity for another resource planner to join our growing team in Telford.**

Corb Ltd are a Facilities Maintenance company, carrying out planned and reactive maintenance with commercial and retail clients across the UK

We are a family run, growing company working in a fast paced industry. We value good communication and a positive attitude and we are looking for an individual with the desire to build a career with us.

**Our culture is diverse, honest and hard working.**

Teamwork is important to us.

The required hours would be Monday - Friday, 8am - 5pm with a 45 minute unpaid break and a potential opportunities for paid overtime. You would also be required to be part of an admin on call rota for emergency calls, where a standby fee would be payable on top of the salary.

**Role responsibilities would include**:

- Updating Client Portals with work order notes
- Creating jobsheets for clients on job management system
- Support Helpdesk with analysing completed work orders and progressing onto relevant status’
- Reviewing and ordering parts if required
- Pulling reports on Open Work Orders and cleansing the system of unfinished/finished jobs
- Call Sub-contractors for updates on assigned jobs
- Review and assign unallocated jobs to applicable engineers/subcontractors

**Skills required**:

- General I.T. skills including Microsoft Office packages
- The ability to multi-task effectively
- Organised with a keen eye for detail

**Qualities required**:

- The ability to meet deadlines and work within a high pressure environment
- Self-driven, decisive & highly motivated
- To work well both within a diverse team and by yourself
- A positive and innovative approach to processes

Corb Ltd are strongly committed to providing equal opportunities for all, and take all measures to ensure that no applicants are discriminated against on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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