Service Advisor

3 months ago

Bolton, United Kingdom Wilson and Co Full time

We are looking to recruit a Service Advisor at our site based in Bolton. Previous experience of working within the motor trade is preferred but not essential.

We are a large privately owned dealer group employing over 350 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.

**The key responsibilities will include**
- Communicating with clients about vehicle problems, insurance questions and warranty issues
- Maintain positive relationships with clients to ensure repeat and return customers
- Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients
- Answer customer questions about services, including when to expect vehicle repairs
- Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups
- Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
- Act as an advocate for clients when communicating vehicle problems and needs to the repair department
- Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
- Demonstrate extensive knowledge of the service department
- Previous experience within a vehicle service department
- Knowledge of vehicle parts and services
- Computer skills
- Strong customer facing skills
- Strong communication skills
- Team management
- Sales experience
- Enthusiastic and self-motivated attitude

Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person

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