Complaint Handler

**Complaint Handler**

**SALARY**:
Annual: £24,000

**SHIFTS**:
37.5 hours per week. 5 x 8-hour shifts (Mon-Fri): 08:30 until 17:00

**LOCATION**:
Office based in Paisley. (PA1)

**ROLE**:
**BENEFITS**:

- Gold standard Investors in people company
- 28 days annual leave (pro-rata’d)
- Full training provided
- Private healthcare cover
- Company pension plan
- Platinum access to Employee Discount site
- Employee Assistance Programmes

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**MINIMUM REQUIREMENTS?**

Success in this role requires a meticulous attention to detail, a proactive approach to problem-solving, and a commitment to upholding the company's reputation for exceptional service.
- 12 months complaint handler experience
- High level of attention to detail
- Excellent communication skills, both verbal and written
- Self-Motivated with the ability to work to tight deadlines
- Someone who matches our core values;
- **Reliable** - Trustworthy and professional.
- **Responsive **- Adaptable to change and ability to use own initiative.
- **Resolute **- A ‘can-do’ attitude.
- **Reasonable **- Fair and sensible.

Experience within the financial/collections sector is desirable but not essential.

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**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you able to commute to Paisley for this role?

Work Location: In person