Area Supervisor

4 weeks ago

Leamington Spa, United Kingdom Life 2009 Full time

Title: Area Supervisor
Accountable to: Retail Operations Manager

Responsible for: Managers, Assistant Managers, Volunteers, Van Drivers, Contractors

Location: Home based - National role with extensive travel across UK

and some overnight stays.

Contract Type: Permanent

Working Hours: Full Time 35 hours

**Benefits**:25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location.
- Main purposes of the job:

- To assist and support the Retail Operations manager in defining and executing the Life Retail trading strategy to meet ambitious income and profit targets and optimise supporter experience
- To review and implement store visits by providing line management, supervision and support to a team of shop Managers and other staff spanning a number of geographical areas selling fashion, furniture and homeware.
- To ensure all KPI’s and Budgets are hit to maximise sales and oversee processes in stores.
- To support the Retail Operations manager in recruitment, training, developing and manage shop managers and/or assistant shop managers (where applicable) throughout the employment lifecycle
- To ensure compliance with all aspects of Health & Safety, Safeguarding, statutory legislation and Life Policies and Procedures within their shops, ensuring sufficient recording and control systems are in place to monitor compliance e.g. full shop audits monthly and 1-1’s every 2 months with agreed SMART objectives
- To maximise Gift Aid and deliver a % increase year on year as per annual budget
- Key achievement areas:

- To achieve ambitious income targets by managing the retail team, the day to day running, optimisation and advancement of the operations; including but not restricted to merchandising, product selection, Donations, GA, warehousing, fulfilment, customer service.
- Manage the Life Shops to ensure the stores are fully functional and delivers engaging supporter journeys that ultimately drives conversion and income
- Be an advocate for Life and champion the Charity within the department and wider community, keeping up to date with the latest industry news and opportunities.
- Communicating effectively with team and offering support at all times by leading and motivating shop managers
- Analyse performance and take appropriate action to ensure the delivery of income targets, ensuring business decisions are made with the relevant information, through store visits and Audits.

**Delivery and service**:

- To ensure a high standard of customer service at all times for all retail stores
- Ensure that all staff are trained and managed across all aspects of store operations
- To implement changes and cascade to Retail Management, when necessary
- Describe and display products in an accurate and professional manner and in accordance with the brand guidelines
- Manage Donation levels to ensure that target level of sales are reached
- Manage the pricing of goods following Life’s pricing policy
- Manage costs to ensure mínimal by supporting the Retail Operations Manager

**Stock Management**:

- To adhere to all Health & Safety policies across all Life’s stores.
- Demonstrate proficiently on the tilling system at store and area level.
- Maximise gift aid opportunity within all of our stores on a daily basis
- Ensure a consistent high level of customer service is delivered by all staff and volunteers across all retail stores.
- Maintain a quality sorting and merchandising process in any given shop.
- Feedback on high/low stock levels to Retail Operations Manager
- Have a basic understanding of CRS back office systems

**Communication & Team Management**:

- Co-ordinate with the Retail Operations manager daily
- Contribute to the development of procedures and systems to give clear operating guidelines to staff
- Collaborate with Life’s Marketing and Communications team to agree content on the Life’s website and social media to drive sales and awareness of our stores
- Have a solid understanding and hold on budget/targets for shops to drive daily performance
- Lead, develop and manage a team including volunteers, carry out regular one to ones and annual appraisals
- Lead and participate in staff and volunteer recruitment, induction, and personal training programmes
- Develop volunteer recruitment and training in conjunction with Retail operations manager
- Work across the estate, ensuring that all Life’s policies and procedures are adhered to and safeguard on compliance
- Organise cover for holidays and sickness through Staff Circle
- Attend regular Managers Meetings at Head Office or on Teams
- Hold regular team meetings.

**Other responsibilities**:

- To ensure all mandatory training is completed and Way of Life modules completed across all Retail Sector
- To undertake any reasonable requests by Retail Operations manager or member of SLT to support the operational needs of

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