Maintenance Operative
7 days ago
About the Role
**Who do I report to?** Regional Facilities Manager (with dotted line to GM)**
**What’s the purpose of the job?**
- To be fully responsible for maintaining an exceptional facility, which forms part of the day to day operation of a successful DL Club/s and give our members an excellent experience every day, 7 days a week. Delivering a planned and reactive maintenance schedule in all sites under your remit and willing to be flexible in order to deliver the required standards
**What will I be doing?**
- Taking an active role in improving the operational standards of the club/s by using your skills to positively impact the member experience
- Delivering member obsessed service through effectively maintained facilities
- Delivering the DL Clubs ways of operating, internal governance and legislation at all times
- Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, attention to detail and quick response times to defects by effectively managing a property management system
- Knowing your club/s and engage with members about their activities and seek ways to improve their experience of DL at every opportunity, through the breadth of facilities
- Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way
- Ensuring the team, members and anyone on our premises are always in a safe and healthy environment
- Supporting the review and resolution of member feedback comments and complaints in a timely manner
- Managing repairs and ordering systems, following our operating and finance procedures
- Participating and sharing knowledge and expertise with peers and other team members
- Delivering ad hoc activities as required
- Working out of hours as required
**How will I be measured?**
- Through the KPI measures within the DL Clubs ways of operating
- Delivering individual personal objectives set by the Regional Facility Manager Members and team member feedback
- My performance and my personal objectives aligned to our strategies and values
- Compliance against all legislative and company audits
**What qualifications, skills and experience do I need?**
- Technical skills or discipline (i.e. Carpentry / Plumbing / Single Phase Electrics) - Essential
- Pool Plant Operators Qualification (STA or similar) - Essential
- Demonstrates excellence in customer service
- Strong listening and collaboration skills
- Must be able to work alone or in a team
- A full driving licence or the ability to travel efficiently between clubs under your responsibility - Essential (for multi-site roles)
Alternative Language Job Description 2
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