Duty Officer

Job Introduction
18.5 hours per week - Part time permanent role, working on a shift basis evenings and weekends.

**Role Purpose**

We are looking for a motivated team player who will have a crucial role at the heart of Kinson Community Centre as Duty Officer, where you will be required to work across different council service areas, alongside centre hirers, community and voluntary groups, elected members, and other stakeholders.

Supported by the Centre Manager, you will actively engage with members of the public, local communities and centre hirers to develop the community centre as a vibrant part of the community. The role will also support the maintenance and day to day running of Kinson Community Centre** **in order to provide a safe, welcoming and professional environment for all the building users - centre users, visitors, volunteers and staff.

You will also support the Friends of Kinson Community Centre volunteers to become sustainable, by helping them to meet the aims of their organisation.

**Main Responsibilities**
- Support the Kinson Community Centre Manager to ensure Kinson Community Centre is compliant with Health & Safety and Fire Safety legislation.
- Support the Centre Manager with the administration of the centre, including arranging room bookings.
- Act as a point of contact for centre users, answering queries, complaints and setting up rooms.
- Overseeing and support Friends of Kinson Community Centre volunteers and Supported Apprenticeship through the BCP Council scheme.
- Security of the site and its contents, including the operation of alarm systems, key-holding and opening and closing tasks in accordance with local requirements.
- Provide support to centre hirers on site, including the movement and provision of resources and setting up of rooms. (tables, chairs etc)
- Carrying out inspections of the premises.
- The reception and direction of centre hirers and users.
- Respond to incidents as they arise with the ability to handle multiple complex tasks at once
- To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and General Data Protection Regulations.
- Commitment to providing a high level of customer service.
- Ability to work using own initiative and deal with unexpected problems.
- Ability to demonstrate good inter-personal skills in order to communicate with a wide range of people.
- A good knowledge and understanding of health and safety requirements.
- When required, the ability to direct and supervise the work of contractors on site.
- Ability to multi-task and deal with issues as they arise.
- Build supportive, positive and trusting relationships with others.
- Excellent communication and interpersonal skills to develop solutions to a range of problems.
- Within guidelines, deploy resources when necessary to respond to customer problems or emergency situations.
- Plan and organise own workload in an environment of change and where there are competing demands.
- Flexible approach to case work, understanding different customer needs.
- Ability to communicate with a wide range of individuals and understand the different needs of each and respond accordingly.

**Interviews for this role will take place on Wednesday 8th May 2024**

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.