Ticket Vending Machine Response Officer

6 months ago


Liverpool, United Kingdom Carlisle Support Services Full time

To provide fingertip maintenance to all Ticket Vending Machines at the unstaffed stations on the Merseyrail network. (Training Provided)

To respond to and manage security incidents on the railway network in accordance with company expectations and standards.

To perform your duties on a client led operational roster, with the necessity of flexible approach to business needs.

To proactively deliver an excellent standard of customer service by offering support or assistance to all passengers, underpinned by an empathetic approach, with particular regard to vulnerable passengers.

To safeguard all vulnerable passengers until the responsibility for them can be handed over to the appropriate authorities.

To proactively strive to achieve Key Performance Indicators (KPI’s) by pioneering a performance culture.

To process and record all information accurately & comprehensively ensuring you adhere to the General Data Protection Regulation (GDPR).

To adhere at all times to the Health & Safety policy.

**Job Types**: Full-time, Permanent

**Salary**: £13.01 per hour

**Benefits**:

- Company pension
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Overtime

Application question(s):

- Are you over 25yrs old?
- Do you have no more than 6 penalty points?

**Experience**:

- Driving: 2 years (required)

Licence/Certification:

- Driving Licence (required)
- SIA License (required)

Work Location: In person

Reference ID: JH/TVM01



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