IT Service Desk Technician 3rd Line
3 weeks ago
**3 rd Line Service Desk Technician**
**50k**
**Overview of the role**:
**Your responsibilities as a IT Service Desk Technician - 3rd Line**:
- Ensuring the operational health of the Power Platform & SharePoint online environment including security, availability, performance, interoperability, and reliability
- Implement minor changes, bug fixes to Power Platform Apps, Flows and SharePoint sites
- Identification of bugs and escalation/management of development resource to resolve
- Provisioning, managing, and assigning security permissions to users and groups
- Administration of lists, libraries, sites and content
- Enforce governance standards (e.g. policies, procedures, internal brand guidelines etc.)
- Keep up-to date with the latest technologies and assist in the identification of opportunities to utilise the M365 services
**About you**:
- Proven track record with M365 technologies, SCCM and Intune
- Able to prioritise and multi-task
- Be a great team player
- Exceptional customer service
- Be organised
- Ability to work in a fast-paced demanding service desk
- Ownership of problems through to resolution
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