Administrator

2 weeks ago

Accrington, United Kingdom East Lancashire Hospitals NHS Trust Full time

An opportunity has arisen for an enthusiastic and highly motivated administrator to join the East Lancashire Bladder and Bowel Team.

A full Trust induction will be provided as well as a local service induction. The Trust supports and encourages professional development and training

**The successful applicant will have**:

- Excellent communication skills and experience liaising with professionals and service users.
- A confident, professional and pleasant telephone manner.
- A passion for promoting customer care.
- Excellent IT skills, including working experience of Outlook, Word and Office 36
- Excellent word processing skills
- The ability to work as part of a team.
- The ability to demonstrate flexibility.
- The ability to work accurately at a fast pace whilst managing constant interruptions to scheduled work

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

MAIN DUTIES
- Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy.
- To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times.
- To contribute to the productivity reporting process and commit to act positively on feedback.
- Acting as first point of face to face contact for the service in the reception area.
- Daily reception duties
- General clerical duties: photo coping, faxing, shredding and the transfer of internal post to and from appropriate collection point.

COMMUNICATION
- To meet and greet visitors to the department and ensure their appropriate reception.
- Handling of incoming calls (both Internal & External) in a clear and professional manner.
- Transferring calls to appropriate team member and/or taking messages.
- Make outgoing calls at the direction of other team members.
- At the beginning of the day transcribing messages on the services answering machine left outside service hours and directing them to appropriate team member.
- To use Microsoft Outlook to enable communication to whole team.

TRAINING AND DEVELOPMENT
- To develop and maintain competency as defined within the service Competency Manual.
- To attend trust mandatory training as required.
- To participate in regular reviews and annual Personal Development Reviews (PDR).
- To participate in regular performance review and act on feedback.

**ORGANISATIONAL RESPONSIBILITIES**:

- Have knowledge of and adhere to all policies and procedures incorporating health & safety and fire lectures including COSHH.
- Collect and record information regarding own activities, working hours and mileage, submitting this promptly.
- Collaborate with team members in order to plan staff rotas, training activities and annual leave efficiently, ensuring baseline cover is maintained.
- Promote people’s equality, diversity and rights ensuring at all times privacy and dignity are maintained

**PROFESSIONAL RESPONSIBILITIES**:

- Ensure the highest standards in accordance with Trust policies and procedures.
- Contribute to the Clinical Governance Agenda.
- Be aware of and work within the quality initiatives of the trust.
- Be receptive of and participate in new methods of working and any research, trails or pilot studies for improvement of the service.
- Be proactive and supportive in the development of service and report to senior admin / clinicians within the team any ideas for service improvement.

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