Psychological Treatment Co-ordinator

3 weeks ago

York, United Kingdom ONEBRIGHT Full time

At **Onebright**, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health support.

Are you looking for your next challenge or first role within the mental health field? We have some exciting opportunities to join us as a **Psychological Treatment Co-ordinator** at our head office in York. As a **Psychological Treatment Coordinator**, you will be responsible for managing your own portfolio of cases where you will provide pro-active case management, administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists. Your day will consist of:
**Psychological Treatment Coordinator Responsibilities**:

- Support a broad range of case management and administration for a caseload of clients.
- Organise, plan and prioritise as well as streamline processes to work as efficiently as possible.
- Adhere to the service level agreements as agreed between the company and their clients.
- Obtain information from all relevant sources, to enable high quality management of your cases and where appropriate the cases of your colleagues.
- Document and record all information by updating our Case Management System to ensure a clear and accurate record of each case is stored.
- Perform the administrative activities required daily in order to ensure that all service levels are achieved, and cases are kept up to date.
- Undertake inbound and outbound calls to manage relationships, progress client treatment and support the client and therapist in delivering effective treatment.
- Generate invoices promptly and efficiently to effectively manage business needs.

**To be successful in the role of Psychological Treatment Co-ordinator**:

- Be required to work within a team rota and attend our York office 3 days a week with 2 days homeworking after training (37.5 Hours per week)
- Training will be delivered onsite at our York Office (Usually 5 days) until you achieve competency.
- Experience within a customer services role will give you a distinct advantage.
- Proficient in IT systems including Microsoft office and comfortable with CRM packages.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service standards.
- Ability to work independently and to carry out assignments to completion within parameters, prescribed routines, and standard accepted practices

*

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in York

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