Service Manager

2 months ago


Plymouth, United Kingdom Appcastenterprise Full time

In 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we’ve grown to become the UK’s largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives.

Our commitment is to provide extraordinary support that creates life-changing outcomes for people with complex needs. We do this through our stability, our local teams, our strong relationships, and our shared focus on quality and reassurance.

Job Summary:
Service Manager Role

We are seeking a professionally qualified person to temporarily take responsibility for the delivery of our supported living services in the Plymouth area. We support a number of people in residential and supported living projects across Plymouth. Theseare all complex packages tailored to meet individual’s needs with 24-hour support.

Key Responsibilities:

- The post holder will need to promote an enabling environment, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards.
- You will provide specific management, support, advice and motivation to staff teams to ensure that the people who use are services are supported to be as independent as possible and achieve their goals.
- In this role you will be required to be highly flexible and participate in the 24 hour on-call rotational system providing management support to staff and person-centred approaches to the people who use our services

Experience, Skills & Qualifications:

- Ideally a minimum of four years’ experience preferably within the relevant field and a minimum of three years’ management experience.
- You will possess good time management skills and be IT literate.
- You will be committed to reporting on Service User outcomes and organisational KPI reporting.
- A relevant professional Qualification at Level 3 or Higher in Care or Management e.g. NVQ/SVQ, QCF Award Certificate or Diploma (also known as BTEC Professional Award, Certificate, Diploma).

At Lifeways we value our staff and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.

Lifeways Community Care is an equal opportunities employer regulated by CQC.



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