Receptionist - Operations Group - Reception

4 weeks ago


Cambridge, United Kingdom Medical Research Council Full time

**Open Date**
- 04/08/2023, 14:00

**Close Date**
- 03/09/2023, 23:55
- Research Institute- MRC Laboratory of Molecular Biology-
- Research Institute / Unit InformationThe MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo-electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long-term problems, which often require investment over many years.

There are four scientific Divisions - Structural Studies, Protein and Nucleic Acid Chemistry, Cell Biology and Neurobiology. However, scientific collaboration between the different Divisions is extensive. Scientists are well supported by excellent scientific facilities and by the LMB Operations Group which maintains the core infrastructure and services of the institute.

The LMB provides an unsurpassed environment for both new and established researchers. Scientists are drawn to the LMB from all over the world, thus creating a lively and international community for the exchange of ideas and technical innovation.- Band- MRC - 6- Location- Cambridge- Salary- £20,484 - £21,571 per annum (pro-rata)- Contract Type- Permanent- Job Type- Other- Full Time / Part Time- Part Time- Hours per week- 30 hours (Monday to Thursday 8.00am - 1.30pm and Friday 8.00am - 5.00pm)- Job Description**Overall purpose**:
The MRC Laboratory of Molecular Biology (LMB) is looking to recruit a skilled receptionist to support front-of-house functions at our state-of-the-art facility. The role is an integral part of the LMB as you will be the first point of contact for most people visiting our prestigious institute. You will be an organised person who has excellent communications skills providing a professional service to staff, visitors, and contractors.

**Main duties/ Key responsibilities**:

- Ensuring a professional and effective front-of-house customer service.
- Welcoming and directing visitors and contractors whilst maintaining a professional, organised, and friendly manner.
- Preparing and issuing visitor and contractor badges and ensuring all contractors have a valid contractor passport and have had an induction before they enter the facility.
- Issuing temporary and replacement access control cards to staff, visitors and contractors.
- Managing the switchboard and promptly answering and connecting callers.
- Answering queries and/or redirecting the query to other members of staff as appropriate.
- Receiving and sorting incoming post, special deliveries, and any internal mail.
- Collecting and franking outgoing mail and the administration of other mail services.
- Booking taxis for visitors and staff and maintaining administrative records.
- Being responsible for the booking of pool cars for members of staff upon request and the issuing/receiving of keys to vehicles.
- Keeping up-to-date records for post distribution, car, and bicycle registrations.
- Ensuring good communication between reception and security team members.
- Advising/training other security and front-of-house staff in reception duties.
- Selling LMB merchandise upon request.
- Providing cover for periods of colleagues’ holiday/sickness leave for which overtime may be payable.
- Being part of the LMB’s Emergency Response Team.

**Working relationships**:
This is a hands-on role and involves interactions with staff at all levels.

You will report to the Head of Estates and Capital Projects and will liaise with other reception staff, contracted security staff and LMB employees.
- Person Specification**Education / qualifications / training required**:

- Essential:_ GCSE, or equivalent, at Grade C or above in English and Maths.

**Previous work experience required**:

- Essential:_ Previous experience in a reception role in dealing with customers face to face.

**Knowledge and experience**:
**Communications skills**:

- Essential: _Ability to communicate with colleagues and customers in person and on the telephone.
- Desirable:_ Ability to deal with difficult situations in a customer facing setting.

**Switchboard**:

- Essential:_ Experience of using a switchboard.
- Desirable:_ Experience of Siemens exchange.

**Mailroom experience**
- Desirable:_
- Experience of using a franking machine and working in a post room.
- Ability to advise on and implement postal methods/pricing.

**IT skills**:

- Desirable: _Experience using databases and dedicated reception software.

**Personal skills / behaviours / qualities**:

- Essential:_
- Ability to work flexibly as part of a team.
- Must have a professional appearance and manner.
- Must be well spoken and articulate.
- Must appear confident and have a calm and helpful approach.
- Further Informat


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