Reception Supervisor

**Reception Supervisor**:
**Business Support**:
**About us**

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

We are seeking a proactive and dedicated Reception Supervisor to join Wentworth Club.

The Reception Supervisor will be responsible for the day-to-day running of the Reception Team and will play a pivotal role in implementing five-star standards, developing the Member journey, and bringing nothing but the highest service standards to the Reception Team.

Maintaining the high presentation standards of the reception department and all surrounding areas will also be crucial to this role.

**Key Areas of Activity**
- Manage and support a Reception Team of 6.
- Ensure the best experience for Members and their Guests. The Reception Supervisor must be able to monitor the work of each individual and pay close attention to every detail.
- Effectively create and manage all Reception rostering ensuring that the correct level of staffing is always in place.
- Ensure that all Reception check sheets and logs are signed off daily until paperless system is implemented.
- Manage and deliver all training to the Reception team.
- Covering absences and annual leave across the Department where required.
- Receive and manage all guest feedback. To resolve and learn from all compliments/complaints.
- Oversee and manage all Hotel Bookings.
- Responsible for achieving Hotel occupancy and revenue targets every month.
- To ensure that the telephones, booking, and computer systems are correctly operated at all times.
- To be the main Duty Manager for the Clubhouse, covering a variety of shifts and being on Duty for all main events.

**Key Knowledge, Skills & Experience**
- Have a proven track record in managing people.
- Have experience in working in a 5* Front of House environment.
- High attention to detail
- Strong people and problem solving skills
- Good working knowledge of Word, Excel, Outlook & PowerPoint
- Have prior Duty Management experience
- Ability to remain calm under pressure
- First aid at work qualification desirable

**Key Personal Attributes**
- Able to communicate effectively with all stakeholders across the Club.
- Ability to work independently and use initiative
- Demonstrate great teamwork
- Flexible and adaptable to the changing demands of the business.
- Attention to detail and the ability to spot and correct errors

**Benefits**
- Company Bonus Scheme
- Company Pension Scheme with Standard Life
- Enhanced Company Sick Pay, Maternity and Paternity
- Employee meals provided
- Corporate Gym and Spa Membership at the Berystede Hotel
- Birthday leave - 1-day paid time off
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much mor