Service Advisor

5 months ago


Falmouth, United Kingdom Ocean Group Full time

**Service Advisor - 4 Day Week**
Ocean BMW Falmouth are looking for a Service Advisor to join its high performing team. If you have a passion to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.
**Your role**
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
**The main duties of the role include**:

- Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with our high standards..
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.

**Your profile**
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.

**Rewards**
Your hard work will be rewarded with:

- Generous holiday allowance.
- Eye test vouchers.
- Pension scheme.
- Subsidised manufacturer car purchase scheme available to both you and your family.
- Continued career development at the BMW Training Academy.

Your working hours will be a **4 day week **of 40-hours per week plus a Saturday on a 1 in 4 rota basis.
**Salary **£23,500 basic with an OTE of £30,500. Once qualified the basic will increase to £26,000 with an OTE of £33,000.

**Salary**: £23,500.00-£26,000.00 per year


  • Service Advisor

    5 months ago


    Falmouth, United Kingdom Ocean Group Full time

    **Service Advisor - 4 Day Week** Ocean BMW Falmouth are looking for a Service Advisor to join its high performing team. If you have a passion to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry. **Your role** As a Service Advisor, you will be...

  • Aftersales Advisor

    5 months ago


    Falmouth, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an **AFTERSALES ADVISOR** to join a busy independent service, Repair and MOT Business in Falmouth. Running the front of house, and reporting directly to the owner, daily activities will include: - Taking workshop booking for a range of service, repair, maintenance, and MOT jobs; via the telephone or in person. - Logging bookings through the...

  • Aftersales Advisor

    5 months ago


    Falmouth, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an **AFTERSALES ADVISOR** to join a busy independent service, Repair and MOT Business in Falmouth. Running the front of house, and reporting directly to the owner, daily activities will include: - Taking workshop booking for a range of service, repair, maintenance, and MOT jobs; via the telephone or in person. - Logging bookings through the...

  • HR Advisor

    3 weeks ago


    Falmouth, United Kingdom Salutem Shared Services Full time

    About Salutem Shared ServicesWe are a dynamic organization that empowers the independence of the people we support with care and educational services across England and Wales. Our mission is to provide exceptional support and services that make a meaningful difference in the lives of our clients.The RoleWe are seeking a highly motivated and experienced HR...

  • Parts Advisor

    5 months ago


    Falmouth, United Kingdom Ocean Group Full time

    Ocean BMW & MINI Falmouth are looking for a Parts Advisor to join its high performing team. If you have a passion for cars and want to deliver exceptional customer experience, then this is a great opportunity to join two of the worlds admired brands in the motor industry in an entry level position. **Your role** Your knowledge of auto parts impresses...

  • Sales Advisor

    5 months ago


    Falmouth, United Kingdom New Look Full time

    Sales Advisor - Permanent- Falmouth- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most loved...

  • Sales Advisor

    5 months ago


    Falmouth, United Kingdom Crew Clothing Falmouth Full time

    **NEW STORE OPENING!** **Sales Advisor (x3) - Falmouth - Part Time** - Various Contracts Available_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe...

  • HR Advisor

    1 month ago


    Falmouth, United Kingdom Salutem Shared Services Full time

    About The CompanySalutem Shared Services is a leading provider of care and educational services across England and Wales. Our mission is to empower the independence of the people we support, and we're committed to creating an inclusive workplace and application process.Our ValuesWe are Supportive by promoting opportunities for everyone so they can reach...

  • HR Advisor

    1 month ago


    Falmouth, United Kingdom Salutem Shared Services Full time

    About The CompanySalutem Shared Services is a leading provider of care and educational services across England and Wales. Our mission is to empower the independence of the people we support, and we're committed to creating an inclusive workplace and application process.Our ValuesWe are Supportive by promoting opportunities for everyone so they can reach...

  • Sales Advisor

    5 months ago


    Falmouth, United Kingdom Crew Clothing Falmouth Full time

    **Summer Temp Sales Advisor - Part Time**: - 4 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and...


  • Falmouth, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Cornwall **Town/City**: Falmouth **Sector**: Administration and Accounts, Independent Garage **Salary**: £25000 per annum **Job ref**: 130451 **Service Receptionist / Front of House Staff Required in North Cornwall** - Independent Garage - Salary Circa £25,000, negotiable DOE - Monday to Friday - No Weekends! A reputable independent car...

  • Sales Consultant

    2 weeks ago


    Falmouth, Cornwall, United Kingdom Crew Clothing Full time

    Sales Advisor RoleWe are seeking a skilled Sales Advisor to join our team at Crew Clothing. As a Sales Advisor, you will be responsible for delivering outstanding customer service and maintaining impeccable store standards to ensure customer loyalty is retained.Key Responsibilities:Achieve sales targets by demonstrating passion for the product and the...

  • Field Team Leader

    3 weeks ago


    Falmouth, Cornwall, United Kingdom Acorn by Synergie Full time

    Field Team Leader OpportunityWe are seeking a dynamic and experienced Field Team Leader to join our team at Acorn by Synergie. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. Your strong understanding of business strategy, brand, and objectives will enable you to align your team's efforts with the...


  • Falmouth, United Kingdom Acorn by Synergie Full time

    Job Title: Insurance Team ManagerJob Summary:We are seeking a highly skilled Insurance Team Manager to lead our team of Insurance Advisors. As a seasoned professional, you will be responsible for overseeing the day-to-day operations of the team, ensuring that business objectives are met, and providing guidance and support to team members.Key...

  • Sales Consultant

    2 weeks ago


    Falmouth, Cornwall, United Kingdom Crew Clothing Full time

    Sales and Customer Service AdvisorCrew Clothing is a British fashion brand that values collaboration, kindness, and creativity. We believe in celebrating our successes and championing our customers at every step of the way. As a Sales and Customer Service Advisor, you will play a key role in delivering outstanding customer service and maintaining impeccable...

  • Client Manager

    4 weeks ago


    Falmouth, United Kingdom TC Group Full time

    Salary – competitive depending on experience Hours - 37.5 hours per week with flexible, hybrid working Holiday -25 days annual leave (excluding bank holidays) – will increase by one working day for each completed five years of service up to a maximum of 27 days. About the Client Manager roleWe are TC Group, the fastest-growing top 25 accountancy firm in...

  • Client Manager

    2 months ago


    Falmouth, United Kingdom TC Group Full time

    Salary – competitive depending on experience Hours - 37.5 hours per week with flexible, hybrid working Holiday -25 days annual leave (excluding bank holidays) – will increase by one working day for each completed five years of service up to a maximum of 27 days. About the Client Manager roleWe are TC Group, the fastest-growing top 25 accountancy firm in...

  • Field Team Leader

    3 weeks ago


    Falmouth, United Kingdom Acorn by Synergie Full time

    We are seeking a dynamic and experienced Field Team Leader to join our team at Acorn by Synergie. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. This role requires someone with a strong understanding of business strategy, brand, objectives, and priorities, as well as exceptional skills in sales,...


  • Falmouth, Cornwall, United Kingdom Bighornlaw Full time

    About Baystate FinancialBaystate Financial is a customer-centric, full-service financial firm that has been providing comprehensive financial services for over a century. With a team of over 300 professionals and 200 support staff, we offer a wide range of financial solutions to individuals and businesses.Job SummaryWe are seeking a Financial Planner to join...

  • Key Holder

    5 months ago


    Falmouth, United Kingdom Crew Clothing Falmouth Full time

    **NEW STORE OPENING!** **Sales Advisor - Falmouth - Part Time** - 12 hours per week with Keyholder Responsibilities_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best...