IT Infrastructure Engineer
1 month ago
A National Organisation based in Stowmarket is looking for a IT Infrastructure Engineer to join their growing internal IT operations team on a 50% remote basis where you will support the business with any 3rd line related issues.
As an IT Infrastructure Engineer you will work and help deliver IT Infrastructure, Network and Server projects and manage the day to day operations of the IT infrastructure. You'll be working in a large team implementing and managing the infrastructure toensure the core IT across all sites of the organisation is stable and is developed according to the needs of the business.
**Responsibilities**:
- Provide 3rd line support to both internal and external users.
- Design, build and maintain the infrastructure service that supports business systems or end users directly.
- Successfully deliver Infrastructure projects.
- Take a lead role in coordinating the diagnosis and resolution of major issues.
- Deliver a high level of customer satisfaction by acting as the final point of escalation for all support incidents.
- Provide on-site technical support for all hardware and software installations and upgrades, performing regular maintenance duties (remotely or on-site).
- Develop the skillsets and capabilities of more junior members of the team sharing knowledge and experience.
- Create & update technical documentation.
**Key Experience**:
- Windows Server
- Office 365
- Active Directory
- Microsoft Azure
- Hardware Maintenance (Servers, Laptops or Desktops)
- Virtualisation experience either Hyper-V or VMWare
- Networking - Routing or Switching experience
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