Results and Service Improvement Monitoring Officer

2 weeks ago

Romford, United Kingdom London Borough of Havering Full time

**Job Description
Grade 6-£36567- £39951pa**

**We are looking for two Results & Service Monitoring Improvements Officers who can**:

- Work well with others and handle demanding situations with tact and sensitivity.
- Understand and meet the needs of our customers and stakeholders.
- Communicate effectively and clearly using various methods.
- Plan and manage their own work and performance.
- Solve problems with quality, satisfaction, cost, and efficiency in mind.
- Present complex information to different audiences in a tailored way.
- Interpret legislation and lead on service re-design to ensure compliance.
- Show accuracy, initiative, resilience, and persistence in their work.
- Manage conflict in distressing or potentially aggressive situations.

**Key Responsibilities and skills.**
- Implement systems and procedures designed to promote positive outcomes for people, departments, and teams within the service area.
- Deliver a flexible, proactive approach whilst meeting the desired outcomes of the people we support.
- Drive a consistency and efficiency across the service ensuring that best practice is adopted throughout the service to support a uniformed approach to tasks and activities that support all members of the Senior Executive.
- Adapt and change the composition of matrix managed teams to work flexibly to meet the changing needs of the business.
- Expert in ICT and use of systems and tools.
- Actively seek out the customer’s requirements, then develop and shape services that best serve them.
- Communicate clearly and concisely with external and internal customers using a range of methods most appropriate to the circumstances and needs.
- Plan and manage own workload, prioritising appropriately. Monitor own performance against agreed work plans.
- Take a structured and consistent approach to problem-solving, ensuring quality, customer satisfaction, cost and efficiency is taken into consideration at all times.
- Understand, interpret and present complex information to Members, Senior Management Team, stakeholders and residents, ensuring the information is tailored to each specific audience.
- Interpret legislation and lead on re-designing whole service area functionality to ensure that legislative requirements are met. With high accuracy and attention to detail and high level of initiative and self-motivation, demonstrating resilience and persistence.
- Build and maintain a good understanding of wider council and department objectives, services and initiatives and an understanding of how these interface with delivery of customer needs.
- Manage conflict in distressing or potentially aggressive situations.

As a member of our service, you are expected to adapt to changing needs and take on various responsibilities as needed.

**Additional Information**

**Application Process: Assessment Centre End of Feb beginning of March 2024**

Send us a two-page statement that shows how you meet the person specification section of the job profile, please note CV's alone will not be accepted.

If you are successful in being shortlisted, you will be invited to an assessment day in Romford in late February or early March 2024. You will take part in tasks to evaluate your skills, teamwork, and alignment with Havering's ICARE values. You will also be asked to complete an exercise before the assessment day. If you would like to know more about the role please contact Sarah Birtles.

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.- Find out _why you should work for Havering Council _._

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