Multi Skilled Team Member

5 months ago

East London, United Kingdom ibis London Docklands Canary Wharf Full time

**Job Description**:
Are you an outgoing individual looking for a new opportunity? Are you a team player that is able to adapt to a fast paced working environment? Are you able to deliver great service ? ibis London Docklands Canary Wharf is looking for multi skilled part time and full time team members to join the team.

Your missions will be:

- Welcoming guests as soon as they arrive day and night with great care and attention, providing a friendly and personal welcome for guests and remains attentive to their needs
- Ensures that administrative procedures never take priority over guest relations
- Making reservations, check in and out of guests
- Anticipates guests' needs and takes them into consideration
- Has an impeccable attitude which conveys the image of the brand and hotel
- Offers attentive service and adapts to any constraints guests may have
- Establishes good relations with guests, offering advice and fostering customer loyalty and gain customer loyalty through the high standard of service
- Promotes the Food and Beverage services
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the team
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Prepares and serves snacks or breakfasts
- Ensures the working areas are clean
- Handles any guest complaints and/or remarks provides a response as soon as possible, respecting the Ibis 15-minutes guarantee

Work Experience
- Personality and hospitality passion is essential
- Fast on your feet, quick to make friends
- Big on Smiles :) and massive on quality
- If this is YOU and you want more details then get in touch

The role will focus upon welcoming of hotel guests along with working in other departments therefore a flexible, multi-skilled approach and attitude is essential.

**Benefits**:

- Annual Bonus Scheme (up to one month additional salary)
- Worldwide staff discounts
- Free stays at AccorHotels UK & Ireland
- Meals on duty
- Uniform and dry cleaning
- Excellent training and development opportunities

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