Branch Manager

3 weeks ago

Manchester, United Kingdom Kevin Theobald Recruitment Agency Full time

**The Role**:
Hands-on management position that has direct influence on the branch, performance and results of the Manchester Branch. This position will manage and oversee our operations and personnel. You will be responsible for the successful operation and managementof the branch and ensure a high standard of customer service is achieved. In addition, you will maintain a standard of prompt and efficient freight movement and ensure that all data entry is accurately recorded both manually and via the clients system accordingto company and industry regulations and standards. Products include general import and export, security screening, handling operations, road operations and 3PL. You will set budgets accordingly with the Vice President to ensure that revenue and profit goalsare consistently met. You will conduct regular customer calls to develop and improve customer relations and performance and gain new business in cooperation with the Service and Sales team. By providing leadership and maintaining a level of professional behaviour.

**Min 5 years relevant experience in Freight Forwarding**

**Main Duties**:
Responsible for the management of the Site including customer service levels, warehouse operation and Security arrangements

Build and maintain effective working relationships with the customer base within the surrounding areas

Ensure that the branch is fully compliant with all Security and Health and Safety requirements & regulations

Actively seek to improve processes and control costs within site

Responsible for all staff training, appraisals, absence management, recruitment, investigations, and disciplinary action as appropriate

Ensure the building is presented to a high standard of house keeping

Ensure all equipment is maintained to a high standard

Report any incidents or accidents in line with company policy

Ensure all jobs are invoiced and costed accurately on a weekly basis.

**Qualifications**

Proven leadership skills and ability to manage a team effectively

Ensure operational Compliance with all Safety/Security & Customs requirements for office

In-depth knowledge of Air Cargo Industry, including pricing, sales and administration procedures

Proven verbal and written skills

Possess confidence in presenting information to key stakeholders

Ability to work with an operating budget

Effective decision maker

Ability to motivate and drive a successful team

Ability to plan and prioritise tasks

Ability to deliver results

High degree of initiative and self sufficiency

Excellent interpersonal skills

Must be proactive and forward thinking

Level CM security certificate desirable (training will be provided)

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