Senior UX Designer

2 days ago


Edinburgh, United Kingdom FPSG Connect Full time

Senior UX Designer

Edinburgh (Hybrid or Remote)

Up to £60,000

4-day, 32 hour week

We have a great opportunity to join a market leader the education space whose software enables enterprises word wide to deliver effective an efficient training to their customers and employees.

**Overview**

In this role, you will leverage your experience across the full design stack of user insights & research, service design, information design, interaction and visual design to bring clarity, simplicity and value to our enterprise training operations customers.

You will have worked in the UX field for at keats 7 years and have been in a business/client facing role.

**Role Responsibilities**:

- Customer Understanding & Service Design _
- Champion and lead qualitative and quantitative user research of our customer experiences, including needs assessment, validation, synthesis and prioritization
- Bring your research to life and build shared understanding through design documentation: customer journeys, service blueprints, insight-opportunity frameworks, personas, stories, prototypes or final designs
- Product Design_
- Engage with stakeholder, product and development partners to define how customer experience across the platform can be better organised including information organisation and user experience/interface transitions across the platform.
- Collaborate with design partners to create wireframes, high fidelity mockups, prototypes, user flows, information architecture diagrams, or other artifacts required to build shared understanding across cross-functional teams.
- Oversee, champion and curate our Piston UX Design System.
- Human-Centered Design leadership and education_
- Contribute to the literacy, use and evolution of design thinking, product design and service design across the organization, to better serve customers and build business value
- Partner with other members of the UX team to build service maturity, regularly evaluating and updating elements of the team's design operations.

**Essential Skills Required**:

- Bachelor's degree in HCI, Design, Psychology or related field
- 10+ years professional experience, variety of industries a plus
- Postgraduate qualification a plus Interactive design portfolio

**What You'll Get**
- Enjoy working as part of a talented team where everyone's input is valued
- An unrivalled work/life balance - you work a 4-day, 32-hour, week but get paid for 5 days
- Work remotely from anywhere in the UK
- 22 days holiday per year (based on a 4 day week) plus 6 Company holidays
- Great tools - MacBook, 27" monitor, mechanical keyboard etc
- Flexible working schedule
- Retirement savings
- Life assurance of 4 times salary
- Entirely private and confidential access to our resident therapist


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