Operations Administrator

40hrs per week (08.30-17.00) based at their office in Marston Moretaine.

20 days holiday increasing to 23 after 1 year.

We are looking for an Operational Administrator to manage day to day operational activities of Company technicians carrying out works at our clients’ premises.

The role requires an organised and flexible approach within a growing local business.

Being highly responsible and able to work using their own initiative, having advanced administrative and communication skills, and ideally operational experience in a technical/ service industry environment.

Roles and Responsibilities
- Management of CRM / customer database software
- Send/ receive Purchase Orders with Sub-contract staff/ Customers
- Maintaining and updating CRM database
- Liaising with customers, and company technicians
- On-boarding new clients and maintenance contracts admin
- Directing customer queries or sales enquiries to relevant company staff as required
- Arranging emergency response callouts to client’s premises

**Requirements**:

- Experience in administration/ operations or a similar role
- Good interpersonal and customer service skills
- Experience of working with CRM / client database
- Knowledge of admin & record-keeping
- Good written and verbal communication
- Experience in technical/ service sector an advantage

Personal attributes
- Great communication and organisational skills
- Able to manage relationships with company staff, and customers
- Good at decision making/ analysis, and problem solving
- Efficient time management, driven and resilient
- Great team worker