Outreach Worker

**Outreach worker**
**Fixed Term Contract-01/09/2024**
**Based in Doncaster**
**Salary £22,898**
**Working Pattern
- Monday Friday 9am-5pm**

**The difference you’ll make**

You’ll be working from one of our supported services and you’ll support a number of different people. You’ll support our customers in a variety of ways. For example, linking them in with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It’ll be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you’ll need to keep records of everything, so there is some admin to do.

**So, who are you?**

At times this role is tough but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. As an essential requirement you’ll have:
Experience of working with vulnerable people and an understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.

**Ideally, you’ll also have**:
Experience of delivering structured support in either housing or social care and be able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel

**You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working.**

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**To work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations.**

**You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.**

**Job profile**

**Support Customers**
- Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:

- Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
- Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
- Engaging customers to meet agreed outcomes and develop independent living skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
- Supporting customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to maintain financial independence through budgeting plans and maximising income.
- Assisting customers with signposting for specific debt advice, financial statements and negotiating with third parties where necessary.
- Supporting and monitoring customers’ healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
- Ensuring the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately.
- Recording and updating clear, factual, and accurate strengths-based customer information on the local or appropriate digital platform.

**Service Delivery**:

- Facilitate the referral process into the service and assess potential new customers.
- Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homelessness too set up and maintain a tenancy either virtual or face to face support.
- Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
- Provide initial tenancy related s