Reception & Switchboard Officer

**Join our Team**

We have some exciting opportunities available at Barking and Dagenham College. We are looking for a Reception & Switchboard Officer to join our Customer Engagement team based at the Technical Skills Academy (TSA).

You will join us on a** full-time, permanent, term-time only basis **and in return, we will offer a competitive salary of £24,853 per annum.

**The Reception & Switchboard Officer** **role**:
To be responsible to the Head of Engagement Services for providing a high quality customer orientated service to all visitors and callers. The post holder must demonstrate excellent customer care and communication skills as well as strong organisation skills.

**Key Responsibilities of our** **Reception & Switchboard Officer**:

- Helping to organise rotas and having a hands-on approach to general reception duties and providing a warm welcome to every visitor or caller.
- Help with the development of operational procedures related to the day to day management of Reception and switchboard.
- To assist with the induction and instruction of staff in the use of all equipment associated with the Reception and Switchboard area to enable staff to use the equipment effectively.
- To answer the telephone in a clear, positive and professional manner to ensure good customer care of all enquiries.
- To ensure that all visitors to the College are made welcome, ascertaining their requirements, assisting them with general information or passing them on the appropriate person.
- To ensure that the reception area is well maintained, clean and tidy and resource materials appropriately displayed.

**Our ideal Reception & Switchboard Officer **should have the following qualifications, skills and experience**:

- ** **NVQ customer care level 2 or equivalent (D)
- Good general standard of education -GCSE C and above or equivalent (E)
- Excellent IT skills in MS Office or equivalent (E)
- Outstanding telephone manner and able to deal with people of all levels (E)

List of Responsibilities, Qualifications, Skills and Experience is not exhaustive, please view job description for the full list.

If you are passionate about success and can do the above, then we want to hear from you

You will need to submit a cover letter demonstrating how your personality, skills and experience meet our values for this role.

**PLEASE NOTE;**
- Applicants for all jobs will undergo appropriate child-protection screening including checks with past employers and the Disclosure and Barring Service (DBS) check to an enhanced level, costs are covered by the College. This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020._

Interviews will be held from 01/03/2024 onwards.

If you would like to learn more about our **Reception & Switchboard Officer** role, then please click ‘**apply**’ today