Customer Service Advisor

2 months ago

Darlaston, United Kingdom European Metal Recycling Full time

About our opportunity:
**Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.**

You will be a true hero in the eyes of future generations to come. By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040. You truly will be making the world be a better place to live for the next generation.

We are looking for a Customer Service Sales Advisor to help provide a high level of customer service with the aim of improving the customer experience.

We have a fantastic opportunity for a Customer Service Advisor to help provide a high level of customer service primarily via inbound calls, with the aim of improving the customer service.

What you will be doing:
As a Customer Service Sales Advisor, your key focus is to ensure that our customers receive a fantastic overall experience whilst visiting our depot. But what does the job look like you may ask?

You will act as the first point of contact for in-bound calls to local EMR businesses, dealing with a wide range of enquiries.

You will have the ability to maximise the business opportunity resulting from the enquiries, working closely with depots, Commercial team and lead generators

You will effectively engage and educate customers on EMR’s offerings

You will be responsible for your own administration of new and existing accounts, invoicing, pricing and other duties on the CRM, maintaining the accuracy and integrity of customer data

There will also be an element of outbound calling to generate new or existing business
- you need to update CRM with the outcomes accordingly

About you:
You’re the kind of person who always likes to learn new things and always looking to do better with a great attitude to work. Your passion for providing excellent customer service will be second to none.

Your engaging personality and enthusiasm can demonstrate excellent customer service

You will have excellent communication skills and you enjoy working in a fast pace environment.

So if you have a strong track record of achievement in Customer Services within your industry and your familiar with using CRM and management information systems and you believe that this role is right for you. Then why not apply.

Who we are?
European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

**We Care**
- Integrity - you are Respectful and Honest
- Trust - you are Collaborative and Authentic

**We Do**
- Accountable - you are Determined and Responsible
- Innovative - you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you

Package Description
Attractive salary plus great benefits such as:

- Bonus scheme
- Cycle to work scheme
- 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
- Enhanced maternity and paternity leave
- Employee Support to include Life Assurance and critical illness pay
- 24/7 Colleague Assistance Programme and Financial Wellbeing Support - access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
- Online savings
- major retailers, utilities, entertainment plus many more

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