Duty Controller

2 weeks ago


Leicester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Duty Controller join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 and 20:00-08:00 shifts, with a pay rate of £14.32 per hour. You will report into the sites Security Operations Managers.

**Key Responsibilities**

Responsible for the ‘live’ operation of the Control Room and the Control Room Assistants by managing the essential functions of;
- Monitoring CCTV of all common and public areas of the shopping centre
- Providing leadership during emergency and evacuation procedures
- Ensuring the health safety & welfare of security personnel
- Reporting and recording incidents that affect Centre Operations
- Maintaining building security and safety
- Providing leadership and direction to security personnel on duty to ensure all issues are dealt with correctly and within a timely manner

Further:

- To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly
- Ensure that Health and Safety processes and procedures are complied with at all times
- Provide leadership in emergency situations, including fire and evacuation incidents.
- Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors
- Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures
- Manage unacceptable behaviour in line with Highcross procedures
- Provide a deterrent for possible crime
- Ensure all control room equipment including life safety systems is operational and any faults are reported and actioned in a timely manner
- Take responsibility of the supervision of the operations team during silent hours or when Duty Managers are not on site.
- Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
- Take responsibility for effective radio traffic to maintain professional communications.

Take responsibility for the issuing of contractor permits and keys

**Skills, Knowledge and Experience**
- Previous Industry experience
- Previous Supervisory or management experience
- Strong customer service skills
- Effective people management skills
- SIA CCTV Licence
- Good verbal and written skills
- Ability to remain calm under pressure.
- Excellent communication skills

Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 and 20:00-08:00 shifts

Salary - Hourly rate of £14.32ph

Please see our Benefits Booklet for more information.

LI-DNS


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