Retail Business Consultant

Advanced Warning of scheduled maintenance

Retail Business Consultant

**Job Req ID**:17229**Posting Date**:1 Aug 2023**Function**:EE Retail**Location**:Sutherland, United Kingdom**Salary**:From £25,000 basic salary with uncapped commission**Ambassador. Cultivator. Champion.**

As a Business Consultant, you’ll experience feelings you’ve never experienced about work before. Joy. Pride. Thrills. And downright chills about the opportunities the wonderful world of retail can offer you. In this role, you’ll generate new business sales for BT through our EE Retail stores and beyond, working with colleagues in Retail and SoHo Enterprise to give local business the best service and sales journey.

**What you’ll do**:

- Be an ambassador for both EE and BT business in the external market and with internal stakeholders.
- Demonstrate best in class sales behaviours and deliver excellent customer experience results in line with KPIs and SLAs.
- Achieve monthly and quarterly targets based on four main KPI’s on EE mobile Volume, fixed broadband volume, EE mobile upgrade volume and overall value in an easy to do business way.
- Identify, nurture and win sales through sustained prospecting activity including multiple campaign sources.
- Fully understand the prospective business, their buying and decision making processes, as well as developing effective relationships with key contacts of the account.
- Seek to grow existing customer relationships and account size, through in-life health checks and resign activity.
- Take a proactive and organised approach to managing own resources, appointments and customer visits to meet business and customer expectations.
- Ensure that all warm customer leads are handled within agreed SLAs and timelines in line with business rules. Maintain a high awareness and knowledge of the SoHo/SME local market, including industry, competitors and telecoms and evolving internal activities to ensure that all business opportunities are identified, considered and implemented appropriately.
- Establish relationships and partnerships with external networking bodies, through LinkedIn, Chamber of Commerce or local council initiatives.
- Develop and maintain effective relationships with peers within the host store and region; and regularly network with cross functional areas to enhance collaboration and productivity.
- Operate within policy, commercial and contractual guidelines, making efficient and effective use of escalation routes.

**You’ll definitely**:

- Have demonstrable experience within a highly successful direct sales role in a B2C or B2B marketplace in a role that is primarily focused on new acquisition
- Have experience in the telecoms fixed and mobile industry, preferably within a retail based environment
- Focus on solutions to meet customer needs
- Have bags of commercial acumen; ability to stay within an investment framework and drive profitability for BT
- Be able to plan and organise own schedule to ensure all daily and weekly activities are completed to a high standard
- Work collaboratively; internally and externally
- Have brilliant communication skills; listening to customer needs and articulating best solution
- Able to influence at multiple stakeholder levels to drive Enterprise agenda
- Be results driven individual; focused on achieving monthly targets and driving success

**You might even**:

- Have experience of negotiating commercial contracts

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- **What’s in it for you?**:

- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- The opportunity to significantly increase your earnings through commission, rewards and incentives
- Optional Private Healthcare, Critical Illness and Dental cover
- Optional Pension and Shares scheme to protect your future
- Huge discounts off EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
- 25 days’ holiday (pro-rata) with the opportunity to buy more, plus flexi bank holidays
- Volunteering days, so you can give back to your local community
- Gym membership discounts and many more savings on attractions for the family all year round

**About EE**

Technology can do wonders for the world, and we’re showing the UK how. Our people keep customers happy with great service, and our network, named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. We’re at the top of our game, and this is your chance to join us.
- We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so ta