Sales Administrator

2 weeks ago


Bristol, United Kingdom JLG Industries (United Kingdom) Limited Full time

About Oshkosh Defense, an Oshkosh company

Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.

The UK Customer Sales Administrator will support the Oshkosh Defense LLC supply chain organization, both internally and externally to analyze, develop, document, and manage the supply of spare parts to ensure the success of the UK WT In-Service Support contract. This role will focus on the full spectrum of customer ordering process for spare parts to ensure there is a smooth and seamless Supply Chain operation from the customer order being placed to the successful delivery of those spare parts.

The Sales Administrator will be responsible for the day-to-day monitoring of the spares order process between the customer and Oshkosh Defense LLC and for managing various projects and initiatives within the following Roles and Responsibilities:
YOUR IMPACT

This list is not exhaustive and other duties may be assigned as and when required
- Assume ownership when directed of spare part related issues through the liaison with the necessary business areas and departments to achieve resolution and overall customer satisfaction.
- Receive and process spare parts customer complaints, rejects, enquiries, and analyze customer related issues. Determine causes and initiate corrective action.
- Participate in, attend, and prepare information for various meetings and informational events, coordinate meetings, and prepare meeting materials.
- Provide spare parts delivery troubleshooting and advice, assistance to our customer and Oshkosh Defense LLC while keeping pace with any new or updated procedures.
- Actively work with internal peer and customer organizations including MoD customer, Oshkosh Defense LLC and the various cross functional departments.
- Manage notices related to MoD customer service including but not limited to, Non-Conformance Reports, Requests For Quotes, Requests For Information, New Stores Rejects.
- When directed to develop, communicate, and execute goals to support strategic goals and direction for the UK WT In-Service Support (ISS) contract.
- Manage elements of the OSK Supply Chain and have a familiarity and understanding of the MoD Supply Chain applicable to the UK WT ISS Contract and requirements.
- Provide support to the UK Program Manager on all issues pertaining to ISS Contract requirements, changes, interpretations, and financial conditions that could influence the WT ISS contract.
- Develop a full understanding of the spare parts ordering and delivery processes and procedures in support of the WT ISS Contract, both internal to Oshkosh Defense LLC and the MoD customer, including the monitoring of all aspects of Key Performance Indicators that are spare parts related.
- Accountable for all OSK Supply Chain elements associated with the UK WT ISS contract, and responsible for UK customer satisfaction.
- Working with the UK Supply Chain Manager to be the primary interface with the UK MoD customer on all order management related matters involving WT ISS contract and execution.
- Build open and trusting relationships with Oshkosh team members, MoD customers Oshkosh suppliers through Frequent Meaningful Conversations.

MINIMUM QUALIFICATIONS
- Appropriate Supply Chain certification
- Minimum three (3) years of experience within a Supply Chain
- Ability to travel, with in the UK, Europe, and the USA

STANDOUT QUALIFICATIONS
- Relevant industry related qualifications / certification
- Supply Chain experience
- Independent judgment and decision-making ability
- Strong verbal presentation, organizational and written communication skills
- Excellent time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines
- Previous military experience
- Strong understanding of military customer and current needs
- Possess broad technical, administrative and management skills



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