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Administrator Team Leader

4 months ago

Chorley, United Kingdom Speed Medical Full time

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
The Compliance, Clinics and Expert chase team leader role will focus on staff management, expert service, expert costings, clinic availability and running a highly motivated team. By overseeing all teams there will be opportunity to create a collaborative team and understand the business from both angles. The team leader will need to work closely with the other team leaders to ensure they are providing a quality service to other areas.

**Key Responsibilities**:

- To set, monitor and maintain efficiency and quality targets for the team.
- To efficiently manage the workload of the team against priorities each day.
- To ensure the delivery of excellent customer service, achieving and maintaining the experts service levels along with the teams own KPI’s.
- To work closely with staff to enhance their knowledge and performance, assessing training and development needs.
- To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues.
- Managing disciplinary processes with staff where required
- To work closely with the management team to continuously improve performance and share best practice.
- To manage costings and budgets to support the compliance department.

**Personal Specification**:

- Excellent organisational skills
- Excellent communication and presentation skills
- Problem solving/ quick to adapt to change
- Customer focused approach
- Good standard of computer literacy
- Ability to motivate staff to achieve excellent service and service levels.
- A proven track record of supervisory/managerial role is desirable.
- English and Maths to G.C.S.E standard Grade C or equivalent
- Prioritisation skills
- Delivery focused, ability to deliver
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**
- 37.5 Hours Mon-Fri
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Health care scheme after a qualifying period

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Chorley

Reference ID: Team Leader Administrator