Apprenticeship - Air Logistics Operational Care

5 months ago

London, United Kingdom Kuehne+Nagel Full time

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further We are currently seeking a motivated and enthusiastic individual to join our Operational care Centre in London Heathrow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.
** Your Role**: The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you
** Your Responsibilities**:
You’ll be learning how to
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
- Manage operational tasks through Business Process Automation tools (BPA) and all related features
- Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Report problems, operational disputes or discrepancies to your team leader
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
- Initiate and resolve any rate or performance discrepancies
- Act as a main contact for the services in scope

**Your Skills and Experiences**:

- The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
- Previous use of Microsoft Outlook and Excel is beneficial.

**Key Information**:
Apprenticeship Contract: Fixed term - 2 Years
Working hours: Monday - Friday, 7.5 hours per day 0900-1730
Place of work: On site - Heathrow South Cargo Centre, Feltham, TW14 0PH

**Recruitment Process**:
Step 1: Applications will be reviewed on a rolling basis.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

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