Fttp Installation Supervisor

7 months ago

Eastbourne, United Kingdom Lightning Fibre Full time

**Company overview and job purpose**:
Lightning Fibre is the leading local alternative network provider of Full Fibre broadband in East Sussex. We are headquartered in Eastbourne and have an existing broadband network in East Sussex. Our broadband network can supply our standard installed customers with anything up to 10 Gigabits in both download either, uploads.

We are a community orientated network operator, whose aim is to significantly upgrade our regions broadband infrastructure, providing local jobs, keeping local £’s in the areas we serve and acts as a vital enabler to grow our digital local economy, thereby creating further quality jobs. Lightning Fibre has bold plans afoot, with Eastbourne and Hastings at the forefront.

**The purpose of this role is to**
- Support our teams across our network to ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health and Safety requirements.
- Oversee and assist with Installing fibre into our customer premises, business and residential, including splicing and pre connectorized fibre.
- Assist the support team with troubleshooting technical and queries.
- Manage a team of up to 12.
- Liaise with customer service to organize pre-installations, installations and arrange service calls.
- Safely audit systems of works.
- Complete audits across various installation types
- Supervise installation engineers to ensure safety, quality and processes are followed in line with fil fibre requirements.
- Demonstrate experience of method statement and risk assessment.

**Essential Duties and Responsibilities**:

- Coordinate Installations for the Residential Install Teams.
- Ensure all teams have upcoming works through scheduling install surveys First Fix and second fix installs.
- Work closely with the Customer Support Team to keep communication to our customers clear, and accurate.
- Liaise with the various build departments if intervention is needed or build to be rectified ahead of an install.
- Link to civils and support onsite digs to connect customers.
- Manage work loads of teams, arrange holiday and training for individuals.

**Job Types**: Full-time, Permanent

**Salary**: £34,272.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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