Head Receptionist

**About us**

We are a small animal practice and having been established for over 30 years offer a reputable service to clients and their pets in our local area. We are fully accredited by the Royal Collage of Veterinary Sugeons, reassuring our cliants that their pets will always receive the highest standard of Veterinary care whilst visiting us in practice. Our Vets, Nurses and Receptionists love what they do and every animal is treated as if it was their own.

Comprising of four practices covering the Carmarthenshire and Swansea we are a growing business with an ever-increasing client base.

**Main Purpose of Role**:
To support the Practice Manager in the management of the practice and the development of the business, promoting improvements and being an active member of the Management Team.

To manage, lead and develop the members of the Reception team to ensure excellent team work delivering a continuous high standard of customer care.

**Responsibilities**:

- Greet visitors and direct them to the appropriate person or department.
- Answer incoming calls and direct them to the appropriate person or department.
- Schedule appointments and maintain calendars.
- Maintain office supplies and order new supplies when needed.
- Manage incoming and outgoing mail.
- Perform basic administrative tasks such as filing, copying, and scanning documents.

In addition to this as Head Receptionist you will be required to
- Scedual Team Rotas.
- Manage Diary Effectively.
- Monitor Daily Banking.
- Deliver exceptional service.
- Deal with day to day queries.
- Ensure daily duties are performed by each staff member.
- Organise the rota to cover holidays/sickness when needed.
- Our requirements.
- A proven background in reception duties.
- Outgoing, good and confident communication/interpersonal skills.
- Providing a smooth and professional service at all times.
- Passionate about or client and their pets.
- Full UK Driving Licence required.

This role is set to cover Maternity leave with scope to continue and work along side our management team there after.

The role will be based in Our Llanelli branch with possibility to cover in Morriston Crosshands and Ammanford when needed. This will be a full time post working 37.5 hours a week Monday - Friday between the hours of 8.30 am and 730 pm with the occasional Saturday 8.30am - 1pm.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £20,048.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Llanelli: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 10/07/2023