Housekeeping Assistant

**About Us**:
Here at The Hollies Hotel we pride ourselves on creating an excellent customer experience. We are a small, family run business who have grown from 5 bedrooms in 1986, to over 80 guest rooms today. Catering primarily to corporate clientele during the week, our weekends see locals and leisure guests enjoying dinner and events.

**2. The Job**:

- Vacancy for Housekeeper within a busy hotel & serviced apartment operation.
- 15-30 Hours per week
- Hours will start from 9am and will include occasional evening work & alternate weekends.
- Duties to include;
- Servicing of hotel bedrooms, hotel cottages & conference centre.
- Ensuring our high standards are maintained at all times.
- Interaction with guests in the hotel.
- Previous experience is preferred but not essential, all training will be provided.
- **Key Responsibilities**:

- Clean and maintain assigned guest rooms, public areas, and back-of-house areas to high standards of cleanliness and orderliness
- Make beds, change linens, restock supplies like towels and toiletries
- Vacuum, mop, dust, and polish surfaces in rooms and common areas
- Report any maintenance issues or need for repairs
- Respond promptly to guest requests for items like extra towels or toiletries
- Adhere to all safety, sanitation, and security procedures
- Assist other departments as needed to ensure excellent guest service
- **Key Attributes**:

- Whilst full training in the role will be provided, there are some key attributes we are looking for:

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- A willingness to learn and a positive attitude.
- Attention to detail and accuracy, especially when taking orders and processing payments.
- Commitment to delivering excellent customer service.
- Ability to work flexible hours, including evenings and weekends.
- **Qualifications & Requirements**
- Whilst full training in the role will be provided, there are some key attributes we are looking for:

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- A willingness to learn and a positive attitude.
- Attention to detail and accuracy, especially in guest accommodation.
- Commitment to delivering excellent customer service.
- Ability to work flexible hours, including evenings and weekends.
- **Job Specifications**:

- 08:30 14:00 (Occasional early evening shifts to prepare conference rooms)
- Salary: Competitive hourly rate.

**Benefits**:

- Supportive family-run environment with opportunities for growth.
- Alternate weekends off, although additional cover is required for holiday periods.
- 25% discount at our restaurant & 50% discount at our bar
- Free on-site parking
- Enrolment on the company pension scheme
- Christmas to early New Year off
- 4.6 Weeks paid holiday (pro-rata based on average hours)

**Health and Safety**
- Health and Safety: Ensure all health, safety, and hygiene regulations are adhered to.
- Induction Training will be provided at the start of employment.

**Job Type**: Part-time

Pay: £8.00-£12.00 per hour

Schedule:

- Day shift
- Holidays
- Weekend availability

Work Location: In person